Intake Manager

What You’ll Be Doing
You will educate referral sources about the Child & Family programs, make and maintain community connections to build the referral base, manage the census, accept and process referrals, and manage their records in our EHR system. You will also manage reauthorizations, collaborate with DCYF and other stakeholders as needed, attend weekly team meetings, and collaborate on projects accordingly. 

Your Main Priorities
While additional responsibilities are likely to arise on the job, you will primarily:
•    Build relationships with community stakeholders and referral sources and provide them with information about Child & Family programs to facilitate referrals.
•    Receive and process incoming referrals properly based on the program’s protocol. 
•    Conduct intake meetings as needed. 
•    Gather client information and maintain clients’ electronic health records. 
•    Collaborate with clients and appropriate Family Preservation programs. 
•    Collaborate with program leaders to update census and send to DCYF weekly. 
•    Follow program protocols to process withdrawals, closings, and reauthorizations. 
•    Collaborate with Finance to process End of Enrollment Report. 
•    Field website requests for information. 
•    Engage in outreach with organizations throughout Rhode Island to educate them about Child and Family’s programs.

Skills & Abilities
•    Bachelor’s degree in social work or related field or a combination of education and experience the agency deems equivalent required. 
•    Minimum 1 year experience in human services or similar required
•    Familiarity with Electronic Health Records (EHR) system strongly preferred. 
•    Bilingual in Spanish preferred.
•    Strong organizational, critical thinking, and time-management skills.
•    Basic computer skills required; knowledge of Microsoft Office 365.
•    Ability to communicate and effectively interact with a diverse population.
•    Collaboration and teamwork. 

Physical Requirements
This position involves work in an office setting. Tasks include operating a computer for extended periods, communicating with colleagues, and occasional lifting of office/department materials up to 25lbs. The role also requires the ability to sit for extended periods, bending, reaching, hearing and vision. 

Travel Requirements
Site location: Middletown & Providence


Equal Employment Opportunity
Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies:
•    Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
•    Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others.
•    Demonstrate the ability to successfully deliver culturally responsive services.

Affirmative Action 
Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve. 

Culturally and Linguistically Appropriate Services
In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies:
•    Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races. 
•    Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experiences by marginalized communities such as BIPOC, people with disabilities LGBTQ+ communities and others. 
o    Demonstrate the ability to successfully deliver culturally responsive services. •

Last updated on Oct 1, 2024