Browse
Employers / Recruiters

Lead Process Excellence

Negotiable
Full-time
Apply

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

We're searching for a highly motivated Process Excellence Lead to join our team and play a pivotal role in transforming agent and merchant experience. In this exciting role, you'll be responsible for leading the development and implementation of process excellence for Customer Success team

Here's what you'll do:

  • Champion of Process Transformation: Design and implement a governance framework for process ownership, establishing clear SOPs and continuous improvement 
  • Change Management: Change planning and management for deployment of re-designed processes 
  • Process Architect: Identifying opportunities for improvement and implementing solutions that enhance efficiency and effectiveness.
  • Roadmap to Success: Create and maintain a continuous improvement roadmap for process enhancements and new process development.
  • Automation Advocate: Analyze current processes and workflows to identify areas where automation can streamline operations, improve accuracy, and enhance efficiency.
  • Process Optimization Expert: Leverage business optimization and innovation tools and applications, to analyze, redesign, and re-engineer business processes for improved efficiency, accuracy, and user experience.
  • Content creation and Management  : Lead the creation and implementation of comprehensive SOPs and manage a centralized knowledge base to improve process efficiency and team knowledge

 

Skill 

  • Proven Track Record: Minimum 2 years of experience in  Process Excellence practitioner and a total experience of 5 years
  • Stakeholder management: Experience managing stakeholders
  • Technical Expertise: Strong knowledge of Six Sigma methodologies, statistical tools, and quality & process re-engineering principles.
  • Change Agent: Proven skills in program management and change management, with expertise in driving adoption of new processes and technologies.
  • Communication Master: Excellent communication, interpersonal, and facilitation skills to effectively engage diverse stakeholders.

Collaborative Spirit: Collaborative, team-oriented approach with a high energy level, confidence, and assertiveness.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
 
Follow us on LinkedIn & Twitter

Last updated on May 31, 2024

See more

More jobs at razorpaysoftwareprivatelimited

Analyzing

Bengaluru, Karnataka

 · 

15 days ago

Gurugram, Haryana

 · 

15 days ago

Bengaluru, Karnataka

 · 

11 days ago

Bengaluru, Karnataka

 · 

7 days ago

Bengaluru, Karnataka

 · 

7 days ago

More jobs like this

Analyzing

Gurugram, Haryana

 · 

30+ days ago

Qlikview
E
e5jdnwg7ia5nmpidkgm0x86zidegds023flk1ol79g88672m82f3rk6vbddcyss8

Bengaluru, Karnataka

 · 

30+ days ago

ETL Developer
D
dzjdnw32if8xtggkzt37s86ysogr2d0914ssefeipzumjenq39ptu7lmw6v63fwm

Bengaluru, Karnataka

 · 

30+ days ago

Trainee BI Developer
C
crjdnwsnowo2i4nz45b1teboszrxlg0351vr73gpqw7yanury9u287prckhdnkww

Hyderabad, Telangana

 · 

30+ days ago

Bengaluru, Karnataka

 · 

30+ days ago

AI Architect
4
4djdnwjhaayibelvpy4ssua9n95dra029a11476ubujxrezsoi2j38999zxaiwrv

Chennai, Tamil Nadu

 · 

30+ days ago

Data Governance Analyst
G
g6jdnw8nip4bx2tar9us2dx9tkot2005d9fqb82t4c87ph7vimwf7411au20toln

Bengaluru, Karnataka

 · 

30+ days ago

AZURE + PYTHON LEAD
G
gkjdnwhf6ssi620n0k3pcj48umclql09bd34ps02d0x562uq15javq203jym7ckz

Mysuru, Karnataka

 · 

30+ days ago

Business Intelligence Engineer II
T
tjjdnw3gpkwlpmq7qttmi8vox1rmzd09da8sjkc0z5wc5kgw7eewbu75l4yg3o0d

Bengaluru, Karnataka

 · 

30+ days ago

Devops/Microfocus
rbjdnweld32246lzg3taqwi54kvozt05179osu5qfv6m4t6jrkzmy95rqih6j9f1

Chennai, Tamil Nadu

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status