Lead Learner Success Manager (Team Lead)

Simplilearn is hiring for the role of Lead Learner Success Manager

An opportunity to explore ed-tech industry
If you are interested send your updated resume to jennifer.a@simplilearn.net

Job Description
Job title: Lead Learner Success Manager ( Team Lead )
Education required: Any Graduate
Experience Required: 2+ Years in leadership TL on role.
Location: HSR, Bangalore

Key Responsibilities
● Oversee the day-to-day operations of the customer delight team, including managing schedules and ensuring adequate coverage during peak times.
● Monitor team performance metrics and provide regular feedback to team members to drive performance and meet customer satisfaction goals.
● Develop and implement effective training programs to ensure that all team members have the skills and knowledge needed to provide exceptional learner experience.
● Identify opportunities for process improvements and implement changes to increase efficiency and productivity.
● Manage escalated learner issues and provide timely resolution to ensure learner satisfaction.
● Collaborate with other departments, such as sales and marketing, to ensure that customer feedback is being used to inform business decisions.
● Recruit, train, and develop learner success team members to ensure that we have a high-performing team.
● Maintain accurate records of customer interactions and ensure that all team members are adhering to company policies and procedures.

Job Requirements
● 3+ years of experience in customer Delight, with at least 2+ years in a leadership role.
● Excellent leadership and team management skills.
● Strong problem-solving and decision-making abilities.
● Excellent communication and interpersonal skills.
● Ability to work in a fast-paced, dynamic environment.
● Proficiency with salesforce is an added advantage.
● Flexibility to work in rotational shifts and WO is a must.
● If you meet the qualifications outlined above and are passionate about providing exceptional customer satisfaction.

We Encourage you to apply for this exciting opportunity as Team Leader with Simplilearn

Last updated on Oct 30, 2023