About Remote
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
- As a Paralegal in the legal department, your will support our the entire legal team with ensuring that workload is properly triaged, allocated, delivered and driven to completion in the most effective manner. A key component of this role is to also manage internal stakeholders by tracking legal support ticket progress, completion and compliance with SLAs.
- While the core responsibilities will be BAU and highly manual at first, you will work as the bridge between the Core, Legal Ops and Remote departments to progressively improve and automate many of these processes (e.g. auto-triaging).
What you bring
- Prior experience as a paralegal or in a similar legal support role, preferably in a fast-paced environment.
- Experience in triaging legal issues and managing a high volume of tasks and inquiries.
- Solid understanding of legal terminology, procedures, and documentation. Familiarity with various areas of law relevant to the scale-up's operations, such as corporate law, intellectual property, employment law, and data protection.
- Proficiency in legal research tools and databases. Ability to quickly gather, analyze, and synthesize legal information.
- Strong written and verbal communication skills for drafting documents, correspondence, and reports. Ability to convey complex legal concepts in a clear and concise manner.
- Critical thinking and problem-solving abilities to assess legal issues and propose practical solutions.
- Ability to identify key issues and determine the appropriate course of action.
- Writes and speaks fluent English
- It's not required to have experience working remotely, but considered a plus
Key Responsibilities
- Manage intake and triage of legal support tickets by employing and improving existing methods and frameworks, working with Legal Ops to update and maintain these frameworks, and collaborating with both Legal Ops and Legal to enhance the triaging process, moving towards auto-triaging based on pre-defined criteria. Tickets are triaged directly to sub-teams when relevant.
- Prioritize tasks based on pre-approved criteria developed with Legal Ops, and continuously improve this process through ongoing collaboration with Legal Ops.
- Conduct preliminary ticket review, categorizing tickets per legal’s operational procedures and taxonomies, offering early guidance on self-help SOPs or material from the legal knowledge base where reasonable, while supporting knowledge capture and implementation.
- Manage and track the progress of tasks once allocated, ensuring tasks are reallocated during absences or illness, monitoring SLA compliance, managing escalations based on set criteria, tracking tasks sent externally, and consistently reviewing and cleaning up ‘stale’ tasks.
- Maintain internal stakeholder management by updating requestors on progress, providing certainty during times of low capacity or high volume, and educating requestors on Legal’s engagement model, self-service methods, prioritization, and escalation processes.
- Provide ongoing reporting on workload and other key trends.
- Offer ad hoc paralegal support, particularly to the Core team, and assist Legal Ops with operational improvements related to task intake and management.
- Perform legal research on increasingly complex topics, supporting legal, advisory, and compliance work as needed, while improving efficiency in task review and research to deliver comprehensive responses.
Practicals
- You'll report to: Managing Counsel, Operations
- Team: Legal
- Location: AMER and LATAM
- Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is from $25,300 to $56,900. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Application process
- Interview with recruiter
- Take home exercise
- Interview with future manager
- Interview with team members (no managers present)
- Prior employment verification check
Benefits
Our full benefits & perks are explained in our handbook at
remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- unlimited personal time off (minimum 4 weeks)
- quarterly company-wide day off for self care
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
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Last updated on Aug 22, 2024