Telesales Team Leader

Are you a proactive leader with a strong drive for achieving sales success? Do you excel in dynamic telecommunications environments? If so, we have an ideal opportunity for you! We are seeking a candidate who embodies honesty, accountability, and has robust analytical and leadership abilities. Emotional intelligence, a positive demeanour, and adeptness in quick decision-making are essential traits for this role.

Your key responsibilities will be:

• Lead & Drive Performance: Propel your team to achieve monthly KPIs and targets
• Track & Communicate Results: Keep everyone informed of sales goals and achievements
• Develop & Train: Identify areas for improvement and deliver effective training and coaching
• Manage Attendance & Engagement: Improve team commitment and performance
• Retain Top Talent: Implement wellness and engagement initiatives to minimize attrition
• Motivate & Inspire: Keep your team energized and striving for success
• Support Disciplinary Actions: Handle misconduct matters, issue corrective documents, and chair hearings
• Foster Open Communication: Maintain constant interaction with your team members
• Assess & Implement Interventions: Observe and measure performance, then act accordingly
• Support Sales Stages: Guide your team through sales processes and assist with client escalations
• Report: Provide detailed weekly/daily reports to key stakeholders
• Develop Your Team: Use motivation, counselling, and education to build product knowledge
• Forecast Sales: Provide accurate sales predictions
• Resolve Complaints: Handle and resolve customer issues efficiently
• Devise Strategies: Create sales techniques that boost performance
• Collaborate: Work with other departments to ensure sales team success

Minimum Requirements:

• Matric
• 2-3 years' experience managing a team of telesales agents within the telecommunications sector.
• Proven B2B sales experience within the telecommunications industry ideally in a call centre environment
• Experience in closing medium to large business deals.
• Skilled in negotiating deals at the executive level

Be part of a leading telecommunications corporate and drive a high-performing sales team. Ready to lead and succeed? Apply now and take the next step in your career!

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

Last updated on Jul 23, 2024