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Customer Success Specialist

cledara · 30+ days ago
Negotiable
Full-time
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The Company

Cledara helps businesses take control of their software subscriptions. By giving them visibility of their software, cutting excess spend, and streamlining admin we help them focus on the things that matter. 

With 1,000+ customers in 32 countries and 6,000+ software vendors, we’re one of the world’s leading software management platforms.

We’re backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis, and raised a $20m Series A round at the end of 2022.

A fun fact about Cledara is that we have a tradition of sports partnerships and this year announced a five-year partnership with Cambridge United FC.

The Role

This role is focused on ensuring the success and growth of our customers, driving growth/adoption of our product as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence our customers. Reporting to the Manager of Customer Success, in this role you will manage a strategic book of business of growth accounts. Some things you will be doing include:

  • Manage the success of a portfolio of Cledara SMB customers to deliver consistent value across the entire customer lifecycle
  • Coordinate and deliver training sessions to ensure confidence with the Cledara platform and cultivate customer loyalty and accountability
  • Work closely with the Customer Marketing team to deliver compelling thought leader content throughout their time with Cledara
  • Promote successful adoption, retention, and loyalty leading to a high growth and retention rate
  • Gain a deep understanding of our startup customers and how best to engage with different stakeholders for ongoing account growth and success in a lower-touch model
  • Perform data-driven reviews and analysis on customer data and synthesize complex information from various sources in simple, easy-to-understand language
  • Identify upselling and cross-selling opportunities for collaboration and growth of existing clients and exploring ways to increase customer value

Requirements

This is a challenging role that requires exceptional customer relationships, negotiation and commercial skills, and exceptional performance. We are looking for someone who is truly passionate about customer growth and advocacy and has a proven track record to talk about!

We are looking for people with;

  • Ability to manage influence through persuasion, negotiation, and consensus building
  • 2+ years experience working in pre-sales, account management, customer success,  consulting or similar roles related to driving account growth and adoption
  • Strong empathy for customers
  • Passion for helping our customers achieving their goals
  • Demonstrated desire for continuous learning and improvement
  • Fluency in English with excellent communication skills
  • Previous experience in scale up environment, preferably in SaaS or fintech
  • Analytical and process driven mindset

The below would also be a bonus!

  • Project management experience
  • Comfortable using SaaS products
  • Knowledge of basic finance terminology
  • Experience with Salesforce

Benefits

  • Access to Private Medical Insurance via Sanitas.
  • Food allowance to the value of €100 per month.
  • Learning budget - to help you stay on top of your game.
  • A great working culture with regular work outings, company offsites and international travel.
  • 23 days annual leave plus public holidays.
  • Access to a corporate ClassPass account.
  • An Apple Macbook to work on.
  • Great centrally located workspace with an outside courtyard area, beautiful collaborative working spaces, free tea & coffee, and periodic social events.

If you think this role at Cledara may be a fit, please get in touch to learn more!

NOTICE TO THIRD-PARTY AGENCIES:

Please note that Cledara does not accept unsolicited resumes or candidate profiles from employment firms, staffing agencies nor recruiters. In the absence of a signed agreement, Cledara will not consider nor agree to the payment of any referral compensation or a recruitment fee. In the event a recruiter or third-party agency submits resumes or candidate profiles without a previously signed active agreement, Cledara explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Cledara. Candidates who have applied to Cledara within the past 12 months or are in conversation with Cledara are considered to be active, potential job candidates

Last updated on Mar 14, 2024

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