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Executive Director, PS Portfolio Offerings and Solutions

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Full-time
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Toshiba Global Commerce Solutions is seeking an Executive Director of Professional Services (“ED”) will report to the Vice President (“VP”) of Project Delivery Services and works as a member of the Project Delivery Services Executive/Senior Leadership Team to formalize and implement service strategy for Professional ServicesIn this capacity the ED will focus on and lead the broad and deep transformation of Professional Services as it moves quickly from a legacy and limited business and delivery model to one that not only is an enabler for client business benefit realization from the TGCS ELERA software but an organization that can realize high revenue and gross profit growth by expanding into new services, new industries, and new regions not dependent on TGCS product offerings.  All this combined is to support TGCS’ short- and long-term growth strategy.   

 While formalizing and implementing the new Professional Services (“PS”) strategy, the ED will need to ensure TGCS’ current (aka “legacy”) business meets the mid-term business plan (“MTBP”) while TGCS and PS transform to new solutions, revenue models (e.g., recurring vs. project only), and marketsMeeting the MTBP is critical to providing a key component to fund and grow this transitionThe ED will need to manage both revenue and gross profit plans through maximum efficiency of resources including an organization structure, processes, tools, etc. to support the objectives and execution.   

 In all aspects of their role, the ED will need to define, manage, and maintain a world-class, multi-discipline PS organization that support Services and TGCS business needs, our people, and their growth plansThis organization should include the right positions, people, processes, and programs necessary to support and grow our people while meeting our revenue and profitability goalsThe ED must work collaboratively with other groups within services and across TGCS to achieve services and company goals, always finding ways to “yes” to new solutions, problem resolution, etc. 

 The ED working with the VP of PDS will drive the vision, growth strategy, and execution plan growing our client first culture and with Services Portfolio leader and Solutions Group the development and delivery of services offerings that address our clients’ unique needsThe ED will drive world class employee and client NPS ratings across all client engagements utilizing KPIs to measure progress, performance, and to drive continuous improvement and ensuring the voice of the client is heard and acted uponThey also will provide the leadership, guidance, and management to continuously improve service and employee engagement while fostering a culture of accountability, ownership, innovation, and inclusion.  

 There are five core competencies that will enable the ED (and any leader) to succeed at TGCS: 

  • Drive Organizational Success 
  • Use Astute Judgement 
  • Lead Boldly 
  • Shape Strategy 
  • Earn Unwavering Trust 

 

Detailed aspects of each of these are contained in the “Areas of Expertise and Skills” below. 

AREAS OF EXPERTISE & SKILLS 

  • Demonstrated track record of leading and transforming organizations through creating and driving vision, strategy and execution models that have key positive impact on overall business while creating a culture of ownership, accountability, innovation, and inclusion 
  • Demonstrates intellectual curiosity by seeking out new information and market awareness, and uses that knowledge to improve the business 
  • Uses a fact-based and data driven approach to help assess and drive new strategies and solutions 
  • Managing Professional Services P&L and possesses expertise in the key levers that drive profitability, cash flow, quality, and growth 
  • Strong leadership, communication, problem solving, critical thinking skills, and crisis management skills 
  • Takes decisive action 
  • Able to take calculated risks when not all facts and data are known and resolves issues and barriers to success including ineffective processes, practices, and people 
  • Develops aggressive strategies that achieve/exceed revenue, profit, growth, and cost targets year after year 
  • Strong inter-personal and relationship building skills 
  • Demonstrated business acumen to work and manage diverse staff including local and multi-cultural remote environment as well as a matrix environment, ability to maximize individual capability and performance contribution (e.g., identifies and develops/mentors talent) 
  • Strong analytical, written, oral communication and presentation skills 
  • Proven experience in achieving operational excellence and developing end-to-end procedures with a keen ability to identify improvement opportunities and implement change 
  • Ability to achieve goals through influencing, partnering, and developing productive relationships with leadership across TGCS, client, and partner relationships often with competing priorities 
  • Ability to communicate complex issues simply and effectively to all employee levels and client leadership  
  • Ability to evaluate complex strategies, develop recommendations, and execution models 
  • Develop and maintain effective relationships with a broad group of client leadership to foster trust and influence key decisions 
  • Always maintains high ethical and integrity in all situations 
  • Ability to establish immediate credibility with peers, senior leadership, and clients 

FINANCIAL IMPACT 

The ED will be responsible between $55M+ in annual revenue at 40% or greater gross profit. 

COMPLEXITY 

By its nature, professional services is highly complex due to the magnitude of multiple clients, multiple and often competing / contradictory demands, and requirements, achieving personnel and financial goals across a broad spectrum of clients, service offerings, products, involvement of multiple parts of the overall TGCS organization and TGCS objectives.  The ED of Professional Services is a key TGCS executive where all matters related to vision, strategy, and delivery are assumed and accountable for those accounts included in the organization. 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

•    Group health coverage (medical, dental, & vision)
•    Employee Assistance Programs
•    Pre-tax spending accounts
•    401(k) plan (with company match)
•    Company provided life insurance
•    Pet Insurance
•    Employee discounts
•    Generous paid holiday schedule, paid vacation & sick/personal days


EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Last updated on Feb 12, 2024

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