Toshiba Global Commerce Solutions is seeking an Executive Director of Professional Services (“ED”) will report to the Vice President (“VP”) of Project Delivery Services and works as a member of the Project Delivery Services Executive/Senior Leadership Team to formalize and implement service strategy for Professional Services. In this capacity the ED will focus on and lead the broad and deep transformation of Professional Services as it moves quickly from a legacy and limited business and delivery model to one that not only is an enabler for client business benefit realization from the TGCS ELERA software but an organization that can realize high revenue and gross profit growth by expanding into new services, new industries, and new regions not dependent on TGCS product offerings. All this combined is to support TGCS’ short- and long-term growth strategy.
While formalizing and implementing the new Professional Services (“PS”) strategy, the ED will need to ensure TGCS’ current (aka “legacy”) business meets the mid-term business plan (“MTBP”) while TGCS and PS transform to new solutions, revenue models (e.g., recurring vs. project only), and markets. Meeting the MTBP is critical to providing a key component to fund and grow this transition. The ED will need to manage both revenue and gross profit plans through maximum efficiency of resources including an organization structure, processes, tools, etc. to support the objectives and execution.
In all aspects of their role, the ED will need to define, manage, and maintain a world-class, multi-discipline PS organization that support Services and TGCS business needs, our people, and their growth plans. This organization should include the right positions, people, processes, and programs necessary to support and grow our people while meeting our revenue and profitability goals. The ED must work collaboratively with other groups within services and across TGCS to achieve services and company goals, always finding ways to “yes” to new solutions, problem resolution, etc.
The ED working with the VP of PDS will drive the vision, growth strategy, and execution plan growing our client first culture and with Services Portfolio leader and Solutions Group the development and delivery of services offerings that address our clients’ unique needs. The ED will drive world class employee and client NPS ratings across all client engagements utilizing KPIs to measure progress, performance, and to drive continuous improvement and ensuring the voice of the client is heard and acted upon. They also will provide the leadership, guidance, and management to continuously improve service and employee engagement while fostering a culture of accountability, ownership, innovation, and inclusion.
There are five core competencies that will enable the ED (and any leader) to succeed at TGCS:
Detailed aspects of each of these are contained in the “Areas of Expertise and Skills” below.
AREAS OF EXPERTISE & SKILLS
The ED will be responsible between $55M+ in annual revenue at 40% or greater gross profit.
By its nature, professional services is highly complex due to the magnitude of multiple clients, multiple and often competing / contradictory demands, and requirements, achieving personnel and financial goals across a broad spectrum of clients, service offerings, products, involvement of multiple parts of the overall TGCS organization and TGCS objectives. The ED of Professional Services is a key TGCS executive where all matters related to vision, strategy, and delivery are assumed and accountable for those accounts included in the organization.
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email email@example.com to request an accommodation.
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.•
Last updated on Feb 12, 2024
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