Therabody® is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah's Favorite Things 2022 and the TIME Best Inventions 2022 award.
Who We’re Looking for:
Therabody® is a pioneer in the wellness technology space, developing products and services that optimize human performance and unlock the body’s natural ability to achieve health and well-being. Founded by Dr. Jason Wersland to alleviate his debilitating pain after a traumatic accident, he invented the category-defining percussive therapy device, Theragun®, rooted in more than a decade of research and development. The company continues to pave the way with its innovative ecosystem of wellness solutions, including pneumatic compression (RecoveryAir®), electrical stimulation (PowerDot®), vibration therapy (Wave series), and USDA Certified Organic CBD (TheraOne®).
Science is fundamental to Therabody’s DNA; Therabody uses existing science, combined with internal and external research, to validate products and services. Therabody’s products are embraced by the medical community and millions of consumers worldwide. Currently available in more than 60 countries, including company-owned retail stores and Reset®, a whole-body wellness center.
Key Responsibilities:
Administer client sessions using our suite of services and technologies
Schedule client appointments, manage appointment confirmations and proactively handle any cancellations
Manage register, merchandise, and service transactions
Help maintain high standards of retention, customer satisfaction, and brand loyalty
Ensure facility and equipment are clean, properly maintained, safe, and in working order
Understand and use universal precautions when providing services
Help manage incoming customer inquiries through email, chat, phone, social media, and internal POS/Scheduling software
Assist with community outreach and events
Perform all services based upon current licensure or certification and working precisely within the scope of practice
Maintain an unwavering focus on the end-to-end customer experience
Assist in finding natural solutions for high-performance, recovery, and enhancing the beauty
Provide expert guidance in the effective use of technologies, products, and services - and can explain their benefits to clients with ease
The Right Person Would Have
3+ years delivering services in a fitness or healthcare facility
A current fitness certification, massage therapist license, esthetician license, or applicable university degree (i.e., Kinesiology, Exercise Science, Sports Medicine, ACSM, ACE, NASM, CSCS, etc.)
CPR/AED Certification
Ability to work any day/time of the week, with no restrictions
Ability to meet the physical requirements of the job, including standing for 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting, or moving up to 50 lbs.
Therabody is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.