Scope:

Welcomes guests to the restaurant and provides fast and courteous service to ensure an enjoyable dining experience and repeat business.

 

Primary Responsibilities:

Ø  Greets guests in a prompt and courteous manner; seats guests ensuring a balanced workload among servers.

Ø  Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.

Ø  Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.

Ø  Receives customer payment from servers and processes transactions on cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at close of shift; completes all opening/closing paperwork; documents voids on void balance sheet.

Ø  May assist Buspersons in clearing, cleaning and setting tables.

Ø  Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.

Ø  Provides a professional image at all times through appearance and dress.

Ø  Follows company policies and procedures.

 

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Last updated on Feb 5, 2025