Billing Specialist - Order Management (Remote)

What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities

• Must be ready to support US working hours; 8:30pm IST to 5:30am IST
• Review, validate, and process customer contracts in CPQ/SFDC system.
• Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled.
• Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
• Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams.
• Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules.
• Validate or escalate exceptions and customization requests.
• Work in SFDC, CPQ, Netsuite, Wrike, Zendesk.
• Help with system limitations and/or issues.
• Respond to customer queries and cancellation requests.
• Help with customer vendor forms.
• Provide coverage and support to the other members of the billing team when required.
• Other ad-hoc duties as assigned.
  
  

Qualification Requirements

• Bachelor’s degree in Business, Finance, Accounting or related
• 1+ years of relevant experience
• Fluent in verbal and written English
• Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc
• Strong organizational skills and self-motivation, ability to work both independently as well as part of a team.
• Great attention to detail and the ability to see the bigger picture at the same time
• Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines.
• Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
• Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Note: This is a contract role which will last 6 months.

Tools you will use

• NetSuite/Oracle
• Salesforce CPQ  
• Microsoft Suites (Word & Excel)
• Wrike Management tool
• ZenDesk ticketing system
• RingDNA
  
  

Perks of working at Wrike

• 10 days of National and Festival Holidays per year
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Night shift allowance
• This position is available remote 

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

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Last updated on Aug 21, 2024