Key Account Manager - Estonia

The wow:

We have a fantastic opportunity for a Key Account Manager to join our team. You will be the point of call for some of our leading VIP's and it will be a great opportunity to provide excellent service to our customers. Along with striving to create the best of experience for them.

A flavour of what you will be doing:

• Assist VIP customers with great service, including outside of core working hours.
• Support document requests as required by local compliance.
• Continually examine the value proposition offered to customers by competitors, ensuring we stay ahead of the game.
• Work with the central team to propose and plan experiences and promotions that are of interest to our customers.
• Taking responsibility for increasing your product and brand knowledge, proactively sharing new features and products to relevant customers where such would be of interest. 

You're good at 

Besides being a pro-active and goal oriented individual, you can demonstrate the following skills:  

• Several years' experience managing a portfolio of clients in either a KAM gaming team, or in a consumer facing organisation that demands the very best customer experience
• In depth knowledge of segmentation, CRM, and campaigns 
• Ability to build a VIP management strategy 
• Passionate about sports and casino
• Excellent communications skills and an eye for detail are a must.
• Proficiency in Estonian, English, and Russian is required, with strong skills in both spoken and written communication.
• Have a burning desire to provide the ultimate player experience. 

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN!  We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted? 

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Last updated on Aug 26, 2024