Manager, Delivery Partnerships - Open API (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.

Come join the team that directly influences our customers' delivery experience! ezCater recently launched a delivery-focused public API, allowing our team to access diverse sources of delivery tracking for our customers. This role is critical for overseeing the public API rollout and ensuring successful integration and ongoing partnership management. The ideal candidate will have a strong blend of technical, partnership, and analytical skills. SQL proficiency is a plus.

What You'll Do: 

• Collaborate with the Product Team to provide comprehensive and up-to-date API documentation accessible to new partners, including integration guides, best practices, and FAQs
• Work with our Partner Integrations team to ensure a successful implementation, providing insight and documentation
• Review partner usage and performance data, conducting feedback sessions with Delivery Management partners to discuss potential improvements or optimizations
• Lead and Drive Delivery Partner performance across channels. Understand and own how delivery partners interact with ezCater through different integrations, ensuring that all touchpoints are optimized for performance and efficiency
• Analyze the performance of various integration methods, identifying trends and areas for improvement to enhance partner experience and operational efficiency
• Develop and maintain a comprehensive understanding of delivery partner workflows and business processes to better support their integration with ezCater’s platform
• Work closely with the Partner Success and Catering Partner Operations teams to highlight the benefits of our public API delivery capabilities and how they positively impact these teams
• Collaborate with internal teams and delivery partners to ensure that Catering partners are fully leveraging API capabilities to maximize their operational efficiency and customer satisfaction

What You Have: 

• Experience: 4-5+ years in a technical partnership management role, with a focus on API integrations and support
• Analytical Skills: Strong ability to simplify and interpret complex data sets, and make recommendations to various stakeholders. SQL experience is a plus
• 1-2+ years of Project Management experience with a demonstrated ability to independently manage and execute projects and collaborate effectively within a team
• Communication: Excellent communication skills, capable of conducting effective onboarding sessions and feedback meetings
• Problem Solving: Strong problem-solving skills with the ability to address partner-related account issues and provide actionable solutions
• Adaptability: Ability to thrive in a fast-paced environment and adapt to the evolving needs of the department and partners
• 1 year of team management experience is a plus

The national cash compensation range for this role is $85,000 - $120,000* per year.

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

 

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Last updated on Aug 7, 2024