Bi-lingual (French) Inside Sales and Administrative Coordinator

About Us:

Axessorize was founded on a simple idea: offer the widest range of accessories for all mobile devices available in Canada. Standing out as one of the fastest growing brands in Canada, Axessorize products are now sold in thousands of locations across North America. We are proud to have built our reputation on a unique approach framed by concern of quality and respect for individuality. We are a cohesive team, which believes in the investment of our members and encourages our employees to flourish while setting their own conditions for success allowing them to exceed their expectations and develop their potential.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a timely and professional manner.
• Handle support emails on our consumer platform, addressing customer concerns and questions.
• Process warranties and B2C orders accurately and in a timely fashion.
• Create client set-up sheets for new products, ensuring accurate data entry.
• Respond to and manage Google reviews, maintaining positive customer relations.
• Process B2B returns and credits in alignment with company policies.
• Support sales and operations teams.
• Provide general administrative support as needed to various departments.

Qualifications:

• Minimum of 3 years of customer service and sales support experience, with a proven track record of providing excellent support.
• Bi-lingual in English/French.
• Strong ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Office Suite, GSuite, ERP software, and project management tools.
• Ability to adapt to and learn new software quickly.
• Excellent verbal and written communication skills.

What's in it for you?

• Work in a fun, dynamic and creative team which prides itself on culture and accomplishment.
• Health and dental benefits package.
• Opportunities for professional development and growth.
• Work remotely anywhere in Ontario or Quebec.

The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team. #LI-LG1

Last updated on Feb 14, 2025