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Support Coordinator

nyastudentvikarie · 22 days ago
Radclyffe House
£20,000 - £27,000
Full-time
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<p>Location: Birmingham</p><p>Salary: £20,000-£27,000 </p><p>Schedule: Full Time </p><p>Closing Date: 10/7/24</p><p><strong>Introduction</strong></p><p>Join the exciting growth journey of Humly - a digital marketplace with a clear mission to empower educators and provide them with exciting opportunities in schools and nurseries. We are making a mark in over 20 cities across the UK and Sweden with more than 1000 educators working through our marketplace every day. We have only just started!</p><p>The main responsibility for the operations team is to support educators and clients in the matching process.  The team ensures both educators and clients can meet each other and extract value from the marketplace. The team is on a daily basis responsible for overseeing the process of urgent booking, short term jobs, long term jobs and permanent placements. </p><p>As Support coordinator you are a first class service star and you are responsible to make sure we keep phones, email and marketplace answering queries during opening hours.  As support coordinator you are first line support. It means you help our educators and clients with all their questions they may have. </p><p>Support coordinator reports directly to the Regional Manager.</p><p><strong>Responsibilities</strong></p><ul><li>Keep email, phone and Humly’s marketplace open during opening hours. </li><li>First-line support to all questions from our clients, educators and external contacts.</li><li>Make sure we deliver excellent service to our clients and educators. </li><li>Make sure urgent and short term jobs are matched in the marketplace. </li><li>You are a strong team player and strive always to have an impact on the teams KPIs </li><li>Educate clients and educators in how to use the app</li><li>Support educators and clients with administrative tasks such as timesheets, trainings, and PO numbers.</li><li>Be flexible and willing to shift focus depending on the needs of the business</li></ul><p><strong>What we can offer:</strong></p><ul><li>Working hours: 37.5  hours per week (40 hours in school term time, reduced hours in school holidays). </li><li>Flexibility required between 07:00-17:00. 1 work from home day per week.</li><li>Private medical insurance</li><li>Enhance maternity and paternity</li><li>Free onsite parking</li><li>Long term progression and geographical mobility between our UK offices</li></ul><p><strong>Preferred Qualities:</strong></p><p>Full UK driving licence is preferred, the ability to commute daily to our Birmingham office is required.</p> •

Last updated on Jul 1, 2024

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