Resident Engineer

Responsibilities:

• Assess current usage of Client products (core and portfolio) and drive adoption
• Ensure good customer experience by effective administration and support of customer's existing Client environment, covering -
  • Installation and configuration of Client core products
  • Upgrades and patching
  • Migration from 3-tier to Client
  • Cross hypervisor migrations e.g. ESXi to AHV
  • Proactively monitoring of alerts and remediation
  • Troubleshooting, performance and availability issues
  • Capacity planning & reporting
  • VM lifecycle Management (creation, deletion, cloning, snapshot etc.)
  • Collaborate with Client support for advanced troubleshooting
  • Participate in planning and execution of DR drills

• Act as trusted advisor to customer while providing guidance on Client best practices, reference architecture and validated designs.
• Leverage Client products and features to automate administrative tasks
• Collaborates with the Client Sales Team in identifying and communicating new opportunities as well as ongoing customer status and reporting.
• Keep the customer well-informed by providing status reporting on projects, updates to software and any ancillary documentation.
• Conduct PoCs for Client portfolio products
• Training and enablement of customer resources.

Requirements

• Sound experience of 8 -10 years in system administration and virtualization technologies
• Excellent knowledge of Client AOS/AHV and/or Hyper-V / Client ESXi or other converged or hyperconverged platforms.
• Able to independently analyse and diagnose highly complex problems across different platforms.
• Customer centric approach, excellent communication skills
• High level of comfort performing white boarding sessions, group presentations and other customer centric documentation.

Preferred Skills

• Client certification such at VCP or VCAP.
• Client Certified Professional - NCP
• Migration of workload, both P2V and V2V.
• Understanding of storage technologies and data protection technologies like replication, snapshots, backup, restore, etc.
• Python/PowerShell scripting to automate tasks (Desirable)

Last updated on Jul 10, 2023