Highlights Healthcare is seeking an experienced Support Desk Analyst to join our corporate support team. You will be part of a team responsible for applying technical knowledge to troubleshoot, resolve and recommend IT solutions to ensure that all aspects of the IT infrastructure are running smoothly and that all solutions are implemented effectively. Professionalism and the ability to communicate with technical and non-technical users are critical. We are looking for a person with a great attitude and solid communication skills.
Who is Highlights Healthcare?
Highlights Healthcare provides diagnosis and early intervention ABA therapy services to bring meaningful and positive change to children with autism. We specialize in serving young learners and families with Medicaid benefits. We believe every child can achieve great things, and we are guided by family-centered principles that demonstrate dignity and respect.
Our operations corporate support center is located in Mooresville, North Carolina - convenient to the mountains, beaches, professional sports teams, leading universities, and world-class dining and entertainment.
Why you should consider a position with Highlights:
• Competitive pay, commensurate with experience
• Full time employment
• Benefits include Paid Time Off (PTO), Health, Dental, and Vision Insurance, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA)
• Supportive/collaborative work environment
• Growing company committed to clinical excellence and its mission
Job Overview
1. First responder for resolving tickets via phone and ticketing system
2. Help Desk Support – Respond to IT support requests in a timely manner, work with internal employees assisting them with technology needs and issues
3. Deployment of Laptops and Tablets
4. Troubleshooting software
5. Repair of devices
6. Removal of end-of-life devices
7. Represent themselves and the company in a consistent, professional manner
8. Handling of logistics of hardware to and from employees
Minimum Qualifications/Education Requirements
Knowledge, Skills & Abilities
Work Environment
Physical Environment
Highlights Healthcare, LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance.
COVID-19 considerations: HHC follows all applicable CDC guidelines.
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•Last updated on Sep 5, 2024
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