Regional Operations Associate

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Regional Operations Associate provides comprehensive support to our Regional Directors overseeing multifamily apartment communities on the West Coast. This role is instrumental in ensuring operational efficiency, facilitating key initiatives, and enhancing communication across the portfolio. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and can manage multiple priorities effectively. This position requires strong analytical skills, excellent communication, and the ability to work both independently and collaboratively with corporate and on-site teams.

This is a hybrid position which works remotely and supports on-site operations of multiple properties in the LA Area. Travel between locations is required.

What You’ll Do

Operational Support & Compliance:

• Package and distribute monthly operating reports to clients once approved by the Regional Directors.
• Assist Regional Directors with property-related projects, including but not limited to:
  • Property inspections and audits
  • Due diligence property audits for acquisitions and transitions
  • Compliance documentation to ensure regulatory and policy adherence
• Assist in tracking regional reporting metrics related to financial performance, leasing trends, and operational efficiencies.
• Support procurement projects by researching, evaluating, and coordinating purchases for the portfolio as needed.
• Coordinate vendor contracts, proposals, and service agreements, ensuring timely execution and cost efficiency.
• Maintain regional operational databases, tracking key initiatives and ensuring timely follow-ups.

Property & Team Support:

• Act as a liaison between corporate leadership, on-site teams, and Regional Directors to ensure seamless communication.
• Facilitate alignment between regional leadership and property teams regarding company goals, performance metrics, and best practices.
• Compile, analyze, and present data related to occupancy, leasing performance, and financial reporting to support regional decision-making.
• Provide interim support for General Managers (GMs) or Directors of Sales, filling in when necessary to maintain operational stability.

Event & Training Coordination:

• Plan and coordinate regional meetings, training sessions, and team-building events.
• Assist with onboarding new regional employees by managing documentation, system access, and training schedules.
• Organize leadership summits, operational workshops, and property performance reviews.

Skills and Experience

• 2+ years of experience in operations, preferably in property management, real estate, or a related industry.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and property management software (Yardi, RealPage, Entrata, etc.).
• Ability to analyze data, generate reports, and provide actionable insights to leadership.
• Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills, with the ability to effectively engage stakeholders at all levels.
• Problem-solving mindset, with the ability to work both independently and collaboratively.
• Ability to adapt to a fast-paced, dynamic work environment while maintaining attention to detail.
• Experience with budgeting, procurement, and vendor management is a plus.
• Willingness to travel to communities for operational support, meetings, and training events.

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
  
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Last updated on Feb 7, 2025