Browse
Employers / Recruiters

Cloud Software Support Engineer (German Language)

acronis · 9 days ago
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Engineer who is ready to join our mission in creating a #CyberFit future!

In this role you will be acting as liaison between the customers (Service Providers Partners) and internal Acronis resources. On a daily basis you will be dealing with various software related technical questions, via phone, email and chat, delivering best in class client experience.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO

  • Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.
  • Perform technical analysis of customer problem and define plan for resolving it
  • Be responsible for building and maintaining strong relationships with partners
  • Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
  • Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)
  • Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)
  • Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Fluent German and English (both oral and written, Upper Intermediate as a minimum)
  • 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
  • Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)
  • Ability to convey technical information effectively
  • Ability to analyze technical issues
  • Exceptional customer service approach and Excellent analytical skills

Would be considered plus if you have

  • Experience and knowledge of Linux/UNIX basics, CLI
  • Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)
  • Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)

*Please submit your resume and application in English

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

#LI-LD1

Last updated on Jun 6, 2024

See more

About the company

More jobs at acronis

Analyzing

Houston, Texas

 · 

30+ days ago

Burlington, Massachusetts

 · 

30+ days ago

Rabat, Rabat-Salé-Kénitra

 · 

30+ days ago

Tunis, Tunis

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status