Warranty and Service Advisor

At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers!

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, Saudi Arabia, and Thailand are priority markets. Join the business that's changing the way Australians buy and sell cars!

High volume business with huge growth opportunities!

About the role:

We are looking for a professional, friendly, multi-skilled individual to join us as our Servicing & Warranty Manager to support customers who are servicing their vehicle or raising a warranty claim for their vehicle. You will be guiding customers through the servicing & repair process and managing the daily operation of our servicing business together with our workshop team. In addition to this, you will be the first point of contact on the ground for customer warranty claims - ensuring customers have an enjoyable and transparent experience when dealing with any warranty issues. The role is based at our Laverton North location, on-site 5 days a week, Monday to Friday.

Requirements

• Minimum 1 year experience as a servicing & repair manager, operations manager or other experience in the automotive industry with basic mechanical knowledge
• Ability to liaise between customers and workshop team, ensuring clear communication and efficient operations
• Ability to sell customers additional services that will improve the longevity and performance of their vehicle
• Acting as trusted advisor to customers when managing their outstanding warranty claims
• Ensure that the performance of the servicing and warranty business is meeting targeted benchmarks.
• Passion and go-getter attitude to achieve strong customer outcomes
• Excellent communication skills with ability to explain and resolve queries
• Flexibility to work with new and changing technology platforms
• Be fully Covid19 vaccinated and be prepared to provide proof of
• Be prepared to undergo a police and background check

Benefits

• Uncapped earnings (base + super + commissions)
• Exceptional employee benefits!!
• Monthly Phone Allowance
• Employee Assist Program
• Performance based bonuses
• Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engag

Last updated on Jul 30, 2024