Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment. We are headquartered in Toronto, Canada with team members based across North America.
In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.
The Senior Director of eCommerce Logistics will be responsible for developing and executing logistics strategies that support both our Direct-to-Consumer (DTC) and Amazon sales channels. This role will ensure the efficient, timely, and cost-effective delivery of our products while upholding our commitment to sustainability and a leading customer experience. The ideal candidate will have extensive experience in eCommerce logistics, including DTC and marketplace operations, and a strong passion for sustainable practices. This role will be reporting to the Chief Supply Chain Officer and be a core member of the Operations Leadership Team.
How You'll Make an Impact
- Strategic Leadership:
- Develop and implement a comprehensive logistics strategy for both DTC and Amazon channels, aligned with the company’s growth objectives.
- Oversee the design and execution of logistics and supply chain processes to optimize inventory management, order fulfillment, and distribution across both channels.
- Proactively identify opportunities to deliver an enhanced customer experience or improve efficiencies, and work closely with the eCommerce team to bring the inititaves to life.
- Lead and mentor a high-performing logistics team, fostering a culture of collaboration, innovation, and continuous improvement.
- Operational Excellence:
- Manage day-to-day logistics operations for DTC and Amazon channels, including warehousing, transportation, and last-mile delivery, ensuring operational efficiency and customer satisfaction.
- Oversee relationship with our partner third party logistics providers (3PLs) for our DTC business, collaborating on improvement opportunities.
- Collaborate closely with the eCommerce team to ensure seamless integration of logistics with overall business operations.
- Monitor and analyze key performance indicators (KPIs) and metrics to drive data-informed decisions and process enhancements for both sales channels.
- Customer Focus:
- Ensure exceptional customer service by delivering products on time and managing returns and exchanges effectively for both DTC and Amazon customers.
- Develop strategies to enhance the customer experience through improved delivery options and communication for both sales channels.
- Financial Management:
- Develop and manage the logistics budget, optimizing costs while maintaining high service levels for both direct-to-consumer and Amazon operations.
- Identify and implement cost-saving initiatives and efficiency improvements across the logistics network.
- Compliance and Risk Management:
- Ensure compliance with regulatory requirements, safety standards, and industry best practices for logistics operations.
- Develop and implement risk management strategies to address potential disruptions and ensure business continuity for both DTC and Amazon channels.
We're Excited About You Because
- Extensive experience in eCommerce logistics, including direct-to-consumer and marketplace operations (Amazon experience is a plus), with a proven track record.
- In-depth knowledge of logistics operations, including warehousing, transportation (including last mile-delivery), inventory management, and order fulfillment.
- Previous roles should include managing logistics for fast-paced, high-volume operations.
- Proven track record of leading and managing teams effectively, including hiring, training, and mentoring staff.
- A strong appetite for using data to solve problems and identify opportunities.
- Demonstrated experience in implementing and managing sustainable logistics practices.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Experience owning a budget and leading negotiations with suppliers and vendors.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Experience in the pet food or consumer goods industry is a plus.
- An interest in sustainability and working for a mission-based organization.
What We Offer:
- Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY.
- Join a dynamic and supportive work environment with a team of dedicated, high–performing professionals.
- Market-competitive compensation.
-In addition to your PTO, we offer company wide wellness days and personal days to support your wellbeing
-Volunteer days to give back to our community
- Comprehensive healthcare coverage and Competitive 401k and RRSP plans with company match.
- Great office culture (with lot's of adorable pets!) where your pet interrupting video calls or in-person meeting is a norm!
- Discounted food for your furry family friends!
Our Values
We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team
Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.
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Last updated on Sep 19, 2024