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Merchandising Operations Specialist

DoorDash · 30+ days ago
New York, NY; Chicago, IL; San Francisco, CA
$68k+
Full-time
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About the Team

The Strategy & Operations Merchandising team owns the discovery experience or how users explore DoorDash. Our mission is to help DoorDash consumers connect with their communities and discover “what’s good” in their city. Our team designs strategy and executes initiatives to help consumers understand the breadth of services and goods available on DoorDash and feel that DoorDash is personalized, offering relevant recommendations with enough context to confidently place an order. We bring together a team across product, user research, marketing, analytics and operations to collaborate on platform and content projects that bring us closer to this vision. 

 

About the Role

We’re looking for a detail oriented, highly-motivated individual to help us execute initiatives that fuel consumer discovery on DoorDash. In this role, you will operationalize engaging marketing campaigns and innovative experiments, designed to help consumers explore new offerings. You will also execute playbooks to ensure best-in-class quality of merchandising content, so that DoorDash consumers can confidently decide what to order. This role will manage the day-to-day operations of in-app campaign setup, including creation and localization of assets, configuring target audiences and A/B experiments, and testing campaigns before launch. 

 

You will report into a Senior Associate on our Merchandising team in our Strategy & Operations organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

 

You’re excited about this opportunity because you will…

Own the preparation and execution of merchandising campaigns for key initiatives and consumer moments: pulling customer lists, setting up experiments, conducting testing sessions and implementing in-app contentCollaborate across internal marketing and operations teams: maintaining documentation, communicating clearly about project status, and adhering to deadlinesThoroughly review and test campaigns to ensure it meets design standards and merchandising guidelines, keeping the user experience in mindBuild documentation and setup guides , and conduct trainings, so that operators can execute effectivelyBecome an expert on consumer-first merchandising principles and internal tooling to be able to lead cross-functional processes and forums 

 

We’re excited about you because…

You are highly organized and can efficiently manage multiple projects simultaneouslyYou have expert communication skills, both written & verbalYou are an optimistic & collaborative problem solverYou are meticulous, with a strong attention to detailYou learn quickly and are excited to build expertise with new marketing toolsYou are creative & intuitive about design & user experienceYou are comfortable working with data in excel/google sheet and willing to learn basic SQLYou thrive in a fast-paced, dynamic environmentYou have 1-23 years experience working on marketing, ads, or platform operations, and are eager to expand your skill setHigh School diploma or GED required, Associates or Bachelor's Degree preferred

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

 

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.

California Pay Range:
$68,000$102,000 USD
New York Pay Range:
$68,000$102,000 USD

Last updated on Mar 20, 2024

See more

About the company

DoorDashDoorDash is a technology company that provides on-demand food delivery from local restaurants and chains across the United States, Canada, and Australia.

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