Social & Community Manager

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively, and more efficiently.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Have you followed our socials yet? Twitter | Reddit | Instagram  

(Yup, all that engagement is organic.)

 

The role

We are looking for an experienced social and community manager with a knack for writing and who has a good understanding of technology and the internet, enjoys interacting with people, and wants to share their knowledge with them. You will be responsible for driving growth, engagement, and excitement across all our social media platforms, communities, and other outlets where we can interact with our highly engaged audience. 

This role is part of the Proton brand and community team, where you will contribute to our overall content creation strategy aiming to keep our community informed, connect with people worldwide to create genuine connections, and participate in stimulating conversations while perfectly embodying the brand’s personality, but adding your own unique touch. 

If you feel comfortable taking the initiative and you thrive in a fast-paced environment, this is an opportunity to play a pivotal role in a fast-growing company and have a concrete impact on the future of the business as a whole.

 

What you will do

Help grow the Proton community: Propose, test, and implement strategies to grow our community across various social channels, including X, Instagram, Reddit, Whatsapp, Telegram, Matrix, and Discord. 

Create value-rich content: Generate compelling content that resonates with the community, drives engagement, and aims to educate/inspire/entertain existing and new audiences. Participates in social brainstorms, contributes to social content direction, and assists with identifying relevant social amplifiers for brand and product campaigns. 

Listen to the Proton community: Serve as the bridge between the community and our development team. Gather feedback, monitor community sentiment, and provide insights to guide product improvements and developments. 

Protect Proton’s reputation: Efficiently manage and mitigate any community-related issues or crises, protecting Proton’s reputation and community trust.

Analyse and optimize our efforts: Contribute to the team’s weekly, monthly, and quarterly reports and help make sense of our social media presence, community engagement, and content performance. 

Keep learning: Maintains a constant and detailed understanding of platforms best practices and changes. Follow inspiring brands and keep up with the newest trends, innovations, and technologies in brand building, social media, and community building.

Job requirements

• 3+ years experience in community & brand reputation management 
• 1+ years experience in tech/ SaaA 
• Demonstrated success in managing and growing social media accounts and online communities with a global reach
• Experience with managing crisis communications and brand reputation 
• Outstanding written communication skills with the ability to represent the Proton brand in conversations and inspire a diverse audience.
• Strategic planning and execution skills, with a knack for identifying opportunities for growth and engagement within the community.
• Solid understanding and passion for the internet, pop culture, social media content, storytelling etc.
• Independent, self-motivated, and proactive, you don’t require constant input and you have meticulous attention to detail
• EN native speaker 

Bonus points for

• Experience with both B2C and B2B audiences
• Comfortable working in fast-paced, always-on startup environments
• A personal interest in online privacy and security
• Fluency in other languages

Why Proton

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. Depending on the role, fully remote positions may also be available.
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Check our social media to learn more about Proton: 

LinkedIn ,Reddit ,X, YouTube

 

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

 

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

 

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Last updated on Aug 14, 2024