About the Organization
Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal customers in the areas of cultural and environmental resources services, climate and energy change, information technology, and intelligence services. We are hiring creative, motivated, and talented people with a passion for doing what's right, what's smart, and what works.
About the Role
Join Redhorse as a dynamic ServiceNow Subject Matter Expert (SME) and Developer, where you'll be at the forefront of revolutionizing the Directorate of Information Management and Technology (IM&T) at a DoD agency. This is your chance to lead the charge in transforming IT landscapes by designing, developing, and implementing cutting-edge scaled-agile (SAFe) features within ServiceNow, while seamlessly migrating critical data from Jira. Enjoy the flexibility of a fully remote position with quarterly travel to Arlington, VA, and/or Mechanicsburg, PA. Be a catalyst for change in a major government modernization initiative—your expertise can shape the future of government technology!
Key Responsibilities
- Spearhead the upgrade from ServiceNow Strategic Portfolio Management (SPM) Standard to SPM Professional.
- Showcase the power of SPM Professional through engaging demonstrations, focusing on scaled-agile features like Strategic Planning > Enterprise Agile Planning (EAP) and Scaled Agile Framework apps.
- Drive the implementation of ServiceNow's scaled-agile (SAFe) features, from discovery and design to configuration and testing.
- Lead discovery workshops to evaluate the downstream impact and dependencies of scaled-agile configurations on ongoing ServiceNow development.
- Conduct a thorough current-state technical assessment of the ServiceNow platform to recommend innovative solutions that meet business requirements.
- Transform business requirements into actionable epics, features, and user stories.
- Develop a solution backlog and lead backlog refinement and sprint planning sessions.
- Collaborate with product teams to strategize the migration of data from Jira to ServiceNow.
- Execute the migration of project, board, and issue data from Jira to ServiceNow with precision.
- Create and maintain comprehensive technical documentation and knowledge transfer guides for IM&T personnel.
- Develop and deliver impactful training materials and demonstrations for ServiceNow users.
- Serve as the go-to ServiceNow SME, keeping stakeholders informed about ServiceNow license/platform upgrade features.
- Provide insightful weekly status reports on progress to IM&T.
- Engage in meetings, lead initiatives, and coordinate efforts as required.
- Embrace additional duties as assigned.
Required Experience/Clearance
- Current Secret security clearance is required.
- 10 years of relevant experience with a Bachelor's degree in a related field; 8 years with a Master's degree; or 14 years with a High School Diploma/equivalent.
- Expertise in developing and configuring ServiceNow, especially the Strategic Portfolio Management (SPM) Professional application.
- Proficient in ServiceNow workflows, UI policies, permission management, and business rules.
- Deep understanding of SPM features (Innovation, Demand, Agile Development, Project and Portfolio Management, Enterprise Agile Planning (EAP), and Scaled Agile Framework apps).
- Experience with the Scaled Agile Framework (SAFe) and Agile development processes in large-scale enterprises.
- Knowledge of SAFe and Scrum methodologies and their integration within the ServiceNow environment.
- Proven experience in migrating data from Jira to ServiceNow.
- Strong communication skills and the ability to collaborate effectively with Product Owners, Scrum Masters, and stakeholders.
Desired Experience
- 3+ years of hands-on experience developing and configuring ServiceNow (particularly SPM applications).
- 3+ years of experience with the Scaled Agile Framework (SAFe) and Agile development processes in large-scale enterprises.
- ServiceNow Certifications (CAD, CIS, or other relevant certifications).
- SAFe Certification (or equivalent Agile framework certification).
- Experience with enterprise-level integrations; familiarity with APIs (REST/SOAP) and integration tools/plugins for ServiceNow.
- Experience with IT Service Management (ITSM) or IT Operations Management (ITOM).
Equal Opportunity Employer/Veterans/Disabled
Accommodations:
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at Talent-Acquisition@redhorsecorp.com
Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs.
This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.
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Last updated on Feb 4, 2025