About the Role
Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What Will You Do
- Handle driver support unit/walk in center in the area: onboarding, troubleshooting, attribute selling, issue escalation;
- Manage driver community: coordination, training, troubleshooting, issue escalation;
- Conduct online and offline program related to driver partners’ activities;
- Monitor all operations metrics (Demand, Supply, Reliability, Service Level, Risk, etc), propose action plan, and escalate if necessary;
- Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service.
What Will You Need
- Fresh graduate, having working experience is a plus;
- Diploma/Bachelor degree with min GPA of 3.0, from top university is a plus;
- Good communication skill and social media literacy;
- Good critical thinking and problem solving skill;
- Intermediate proficiency in Excel/Google Sheet;
- Intermediate proficiency in spoken and written in English.
About the Team
As Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she also will work closely with the drivers in the field and will be the first contact for driver to escalate any issues.
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Last updated on Jan 21, 2025