Product Owner - Generative AI for Enterprise Customer Operations

Responsibilities

• Own the roadmap for your workstream, you are responsible for the success and impact that your workstream bring to our client & the product as a whole
• Discover insights, specify solutions and improvements, monitor progress for your workstream.
• Work with cross-functional teams to identify and prioritize features that will add value to clients in the banking and finance sector.
• Translate product requirements into detailed user stories with clear acceptance criteria for development teams.
• Ensure that the product meets the highest standards of quality and performance in your workstream.
• Collaborate with developers, data scientists, and engineers to ensure successful product delivery.
• Monitor and analyze market trends and emerging technologies to provide insights on potential new features and enhancements.
• Continuously improve the product backlog and prioritize user stories to align with company strategy.
• Create and maintain product documentation to ensure effective communication with stakeholders.

Requirements 

Required

• Ability to zoom in - analyzing a problem, pain point in depth; and zoom out - maintaining a clear picture of business impact, constraints, dependencies of all features & problems to effectively prioritize and ensure overall success.
• Go to the bottom of things, problems, metrics to derive key drivers. Listen intensely and think deeply to discover disruptive insights.
• Mindful of feelings, emotions, needs and wants of customers, colleagues and yourself.
• Exceptional problem-solving skills: think from first principles to validate insights, ask thoughtful questions, create well considered solutions that have a clear path to delivering large value.
• Good analytical and abstraction skills, with the ability to break down complex problems into smaller parts and identify key issues.
• Excellent communication skills, both verbal and written, and ability to articulate complex technical concepts to both technical and non-technical stakeholders with clarity of thought.
• Ability to translate business requirements into clear and concise user stories with acceptance criteria.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
• Extreme ownership, ready to roll up your sleeves and do whatever it takes to realize the vision
• Ability to maintain a keen attention to detail, keeping commitment with multiple objectives, and work well under pressure
• Strong learning ability and self-motivation to acquire new knowledge 

Preferred

• Degree or strong experience in Computer Science, Engineering, Mathematics, Consulting
• Experience with Banking & Financial B2B products, especially AI solutions
• Knowledge of AI/Machine Learning topics