Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
Mulberry is seeking Full Time candidates for an Operations & Customer Service position for our boutique located in the Woodbury Commons Premium Outlets. Mulberry balances creativity and the tradition of luxury leather craftsmanship to inspire and delight our customers.
Working at Mulberry is like being part of a large, dynamic and inspiring fashion family. We value dedication and hard work, creativity and innovation, but we also like to celebrate our Englishness and heritage. Working as one big team is essential to our success, and we want to choose the best individuals for the jobs we have available.
Duties and Responsibilities
Operations:
-Execute all stock movements (Customer Orders and Returns, Goods In, Goods Out, RTVs, Damages, and Repairs) accurately and in a timely manner.
- Action stock movements as requested by Buying & Merchandising or Digital team.
- Participate in weekly and monthly cycle counts of store stock.
- Prepare stock recovery for returns and receivables.
- Maintain a clean and organised stock room, ensuring stock is secure and properly stored.
- Receive and dispatch deliveries, count stock levels, and report any discrepancies to Managers.
- Assists management team with stock take preparation and assists as part of the stock take team.
- Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies.
- Covers shop floor when needed.
Customer Service and Client Focus:
- Support sales team to provide excellent customer service to in-store and virtual clients.
- Assist sales team with charge sends, transfers, go-backs, and bringing requested merchandise to the sales floor.
- Maintain general product knowledge and keeps up to date on new products.
Skills Required:
- Stock & Fulfilment experience preferred.
- Attention to detail.
- Utilises active listening skills to clearly understand information, needs and ideas.
- Excellent verbal and written communication skills.
- The ability to be flexible when required as per the needs of the business.
- An ambassador for the Mulberry brand that exhibits a passion in all aspects of the role.