IT Ops Staging & Config Analyst

 

·       Job Title – IT Ops Staging And Config Analyst

·       Location – JD Sports Hollinsbrook Way Pilsworth, Bury Gtr. Manchester: BL9 8RR

·       Working rota – Mon-Fri

·       Working hours – 8:30-17:00 

What You'll Be Doing:

Reporting to the IT Operations Manager; the Staging and Config analyst will be responsible for configuring and testing store devices before dispatching to stores.  

The IT Ops team handle 000’s of device requests per year; this person will ensure that the devices are configured correctly and distributed within a timely manner.

The role will ensure both internal configurations and external configurations (3^rd parties) are maintained to a high standard.

The role manages the device from configuration to testing and sign off in store, managing any issues that arise once it is in its final destination before handing into support.

The role will work closely with the service support teams, development teams and key business stake holders to ensure that incidents are managed through to resolution.

This role will also provide reports to the operation managers and highlight repeat issues or workload constraints.

• To configure and test hardware before shipping to site. IT hardware includes;
  • MobilePOS
    Hand Held Terminals
  • Back Office PC
  • Wireless Printers
  • Mobile Phones
  • IOS devices
• To configure the applications that work alongside the hardware.
• Check and configure IP’s, Subnetmask etc
• To communicate to stores with the updates and ETA of devices
• To gather the relevant information required to configure each device
• Place orders with 3^rd parties and provide the relevant config details.
• Chase supplier device configurations and ensure they are hitting their SLA’s
• Produce reporting on device config to highlight the workload
• Highlight errors in configuration and put steps in place to stop this.
• To log all calls within the ITSM call logging tool.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Liaise and work with other JD Technical teams as required.
• Liaise with 3rd Party technical support teams when necessary.
• Own customer issues and drive through to resolution.
• Proactively identify areas for improvement and drive through to implementation.
• Troubleshoot device config / issues once it arrives at store.
• Proactively escalate complex issues to the management team.
• Work alongside the service desk to resolve any incidents when new devices arrive in store.

What We're Looking For:

• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Experience in configuration of equipment / systems
• Ability to effectively identify issues, log and communicate to other personnel.
• Ability to work well under pressure, ensuring a structured approach is maintained at all times.

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications
• Incident diagnosis and Problem solving skills within an IT environment.
• Configuration experience / skills.
• Excellent interpersonal, communication and negotiation skills, both verbal and written.
• Ability to plan, coordinate and prioritise different activities.
• Ability to liaise with, and relate to, a broad spectrum of individuals.
• Strong customer service ethos with a can do mentality.
• Comfortable in playing a key role within a team environment.
• A flexible approach to the provision of support services to a dynamic, growing business.
• A strong desire to learn new skills.

Interested?

If you are interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

#LI-JH2

•

Last updated on Aug 12, 2024