Browse
Employers / Recruiters

Applications Support Senior Officer

ssc-egypt · 20 days ago
Negotiable
Full-time
Apply

1. Analyze and diagnose technical problems in the supported applications in the production environment with full ownership and accountability over the production environment entailing fast restoration of services in case of outages.

2. Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close and reply to customer and user issues.

3. Apply with vendor involvement, if required - all updates, upgrades, and certifications required to maintain best performance over the concerned applications.

4. Being on-call out of working hours for urgent system problems.

5. Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.

6. Perform the required deployments and implement requested Change requests related to in-domain Apps and ensure deployments are done with no issues via performing the needed post production checks.

7. Install software updates and new releases for the supported applications and terminals to avoid any service interruption and the maximum acceptance.

8. Perform Periodic Health Checks & ensure Monitoring is in place for in-domain Apps & Develop New Health Checks/Alarms for in-domain Apps

9. Handle Automations for the manual tasks and handover to operations teams

10. Empower First Call resolution though User Empowerment through Self Services for both service desk and customer care / call center; if applicable.

11. Troubleshoot and perform root cause analysis of all reported problems over the supported applications.

12. Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.

13. Share in all changes, enhancements and projects in-domain by attending business and technical training and to receive handover from implementation teams to be able to perform its production support.

14. Maintaining and updating technical documents and procedures

Requirements

Qualifications

§ Bachelor’s degree in Engineering, Computer science, or equivalent

§ Minimum 4 years of experience in the Information Technology field for the Officer

Skills

§ Very good command of written and spoken English Language

Good Analytical skills

Last updated on May 26, 2024

See more

About the company

More jobs at ssc-egypt

Analyzing

Dubai, Dubai

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Cairo, Cairo Governorate

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status