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Senior Customer Success Architect

amplitude · 14 days ago
Negotiable
Full-time
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Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude’s mission is to help companies build better products.  By building best-in-class teams, we create best-in-class products that customers love.  We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.

 

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. 

 

 As a Customer Success Architect, you will: 

 

  • Partner with our Customer Success Managers to drive the adoption of Amplitude. Help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey.
  • You’ll also get the chance to work with our customers on their technical implementation. Partner with an Engagement Manager to help our customers achieve their initial objectives with Amplitude.
  • Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
  • Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance. 
  • Serve as a trusted technical advisor for our customers.
  • Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
  • Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

 

You'll be a great addition to the team if you have: 

 

  • At least 5 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
  • Familiar with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript, Java, Python, Swift, SQL, or RESTful APIs).
  • Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
  • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
  • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
  • Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
  • Previous work experience in Customer Success/ Professional Services roles within Enterprise accounts in Japan
  • Japanese Language Fluency

 

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, delicious in-office lunch, dinner, & snacks, commuting benefits, a 12-week parental leave, a generous Learning & Development stipend, and a full 10-year window to exercise your stock options. 

The Product: Amplitude is the world's #1 product intelligence platform– we empower teams to use customer data to build great product experiences for growth.  We’re super proud of what we’ve built and continue to build on a platform that enables companies to thrive. 

 

Other fun facts about Amplitude: 

  • Founded in 2012, Amplitude is backed by Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, Y Combinator, and other top-tier investors.
  • Twenty of the Fortune 100 are now customers of Amplitude, as are innovative brands such as Atlassian, Ford, adidas, and BeReal.
  • We have offices in San Francisco (HQ), New York, Amsterdam, London, Paris, and Singapore.
  • Our mascot is the datamonster, who loves to chow down on all your numbers, charts, and graphs. Nom nom.

 

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Last updated on Feb 7, 2024

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