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Senior IT Specialist
intellatriage
4 months ago
~$58.75/hour~$122,200/year
Full-time
Brentwood, United States
Description

OVERVIEW:

This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting for a talented Senior IT Specialist to join our team of energetic and compassionate professionals. You will report to the Director of IT and assist with defining infrastructure strategy and deployment of new systems. You will be responsible for managing workstations, answering queries on technical issues, troubleshooting, working with vendors where needed, and offering advice to our users to resolve their issues. This is a newly created role to help support IntellaTriage’s growth and improve technical support.


IntellaTriage’s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line – we want to ensure our providers’ patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders benefit. We provide our customer’s patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customer’s nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customer’s bottom line by reducing the overall cost to deliver after-hours care.


WHAT YOU’LL DO:

You will provide technical support for a remote workforce. We are a 24x7x365 business, so after-hours on-call support will be required. Working closely with the Director of IT, you will be responsible for the following:

  • Help define IT infrastructure strategy, architecture, and processes.
  • Assist in IT projects, including the design and deployment of new IT systems and services.
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
  • Develop test strategies for the rollout of new hardware and software.
  • Configure call centers, IVRs, and call groups in our VOIP software.
  • Manage and configure Microsoft accounts in Azure, SharePoint, and Office365.
  • Manage workstation inventory, distribution, configuring, and re-imaging for re-deployment.
  • Troubleshoot hardware and software issues related to internal IT.
  • Serve as the first point of contact for our employees seeking technical assistance over the phone or email and tracking responses in our ticketing system.
  • Work on-site along with management and CEO.
  • Requirements

    • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
    • 3-5 years of experience working in IT operations.
    • Experience in rolling out IT infrastructures across various technologies.
    • Comprehensive knowledge of computer systems, security, network and systems administration (Azure), databases, data storage systems, and VOIP systems.
    • Strong critical thinking and decision-making skills.
    • Firm grasp on IT infrastructure and operations best practices.
    • Proven experience as an IT technician or other customer support role.
    • Experience working with remote workforce and users of all levels of technical aptitude.
    • Quickly and correctly diagnose and resolve basic technical issues.
    • Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred.


    Your Traits & Characteristics

    • You are relentless in your pursuit of success.
    • You get things done. You identify areas of opportunity and make strides to address them autonomously.
    • You treat patients like family. You are dedicated to excellent work to ensure the success of our nurses to treat patients with the respect and empathy they deserve.
    • You own your attitude. You have a positive mindset and overcome adversity with confidence.
    • You show up to work. You keep your word and commitments while taking ownership of your role.
    • You do what is right every time and without question.
    • You have excellent communication skills and are empathetic.

    Benefits

    Competitive Benefit Package.

    See more...
    About the company
    intellatriage
    OVERVIEW:This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting for a talented Senior IT Specialist to join our team of energetic and compassionate professionals. This is a newly created role to help support IntellaTriage’s growth and improve technical support.
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