Creator Success Strategist (Distributed - Canada)

Do you have experience in the SaaS payments space with a successful track record growing revenue and adoption of commerce products?  We’re looking for a Creator Success Strategist to join us at Thinkific. 

The next phase of Thinkific is all about helping our course creators sell more and generate more sales on Thinkific Commerce (TCommerce). The Creator Success Strategist  will work with customers, Customer Success Managers, product marketing, product, and the sales team to motivate customers to use TCommerce and lead the process of switching them over. You will work with top customers to understand their objectives for the next 12+ months and identify alignment with TCommerce, the barriers to Creators using TCommerce, resolve them, and create mutual action plans. Reporting to the Manager, Strategic Partnerships, this person works with Support & Payments Product Managers and the engineering team to prioritize feature development and understand customer requirements.

Your goal will be drive the adoption of TCommerce and reach new records of GPV (Gross Processing Volume) in Thinkific Payments and own the customer communications for future Commerce products. Here’s how you’ll accomplish this: 

• Identify Creators in the top 1000 ranked by GMV volume, reach them, and invite them to activate TCommerce in a personalized way, including: 
• Understand what they are working to accomplish
• Establish the value of moving to Thinkific Payments
• Invite them to activate, handle and overcome objections
• Lead the customer to convert to Thinkific Payments 
• Work with Customer Support and Customer Success to create resources, training programs, incentive structures, and provide customer support for the adoption of TCommerce
• Go above and beyond to prevent Creators from churning
• Work with product management leadership to prioritize feature development that will maximize adoption and minimize churn
• Collaborate with other Commerce leaders and the Manager, Strategic Partnerships on initiatives to help course creators sell more

The person we have in mind likely:

• Has 5+ years in a complex software sales environment selling deal sizes of $10,000 or greater
• Can articulate how to understand a customer’s needs, establish the value of a product and align them with the customer’s needs, and then lead a customer to adopt a product or execute a sale
• Demonstrate clear, polite, and persuasive communication via email, in video and in person 
• Demonstrate the capacity to spend considerable time making outbound phone calls and emails to generate sales
• Started your career in sales and then moved into adoption/technical sales
• Has experience with Fintech products (Credit card processing, banking, alternative funding methods like e-wallets, bank transfers etc).
• Has led cross-functional initiatives, implemented new processes, and are well-versed in change management
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

These things would also be nice, but we think you could learn them on the job: 

• Be able to articulate empathy for small business owners and the challenges associated with growing their business
• Demonstrate a keen interest in scaling a high-growth software business, moving EdTech forward, or building a financial services company 
• Experience with channel sales and/or partnerships

The recruitment compensation range for this position is $112,000 - $139,000 CAD plus variable. 

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.       

Last updated on Aug 12, 2024