| Years of Experience | 1-3 Yrs |
| Engagement & Overview | The Integration Release Manager (IRM) will provide execution leadership throughout the lifecycle of Information Technologies projects supporting IT Integration into Health Care Company/Optum for Business Partners. The Integration RM will be actively involved in understanding requirements and solution design for integration projects to allow for successful implementation of solution delivery during the US-night time. Key aspects of managing the implementation execution are troubleshooting, collaboration, issue resolution and proactive communication updates |
| Primary Responsibilities | Work directly with ETIPS Integration delivery staff and ETIPS staff from technical to executive level to execute deployment timelines supporting implementation lifecycle across global teams Provide execution leadership tied to infrastructure for internal systems and delivering solutions to customers Plan and partner with Integration Lead (IL) on project deployment timelines and working closely with global project teams Provide concise written communication of deployment status and issues, with regular updates to resolution for visibility and transparency Establish and maintain strong relationship with internal & external customers and 3rd party vendors across global teams Understand project value and impact, aligning to the program and project goals Drive best-practices and documentation in support of repeatable processes Engage with Integration Leads to allow independent support of US-evening cutover/implementation work, such as but not limited to: o Untrusted and Trusted data center cutovers o Trusted user site cutovers o Voice migrations o Possible cutovers for Firewall work or other internal projects o Guest Access cutovers o B2B tunnel migrations o Regional Hub Migrations During non-implementation time, focus on items such as, but not limited to: o Build a Communications Repository To be leveraged for status updates and issue resolution o Build a Key Contacts Repository For global teams and Business Partner-specific integrations o Implementation Plan Revisions Update cutsheets or implementation plans based on real-time experiences o Reviewing Rally Kanban Boards Resource for understanding where work is actively updated for global project teams o Documentation Updates Support global project team with any administrative updates on current progress (IRAADs Project Plans, Rally Cards, as applicable) o Overall Initiative Suggest ideas and ways to offload the work being done by the US-based Integration Leads General Responsibilities of Integration Leads, with awareness and understanding by Integration Release Manager 1) Finalize detailed integration scope for each workstream 2) Schedule kick-off meetings for Workstreams when applicable 3) Oversee day to day work streams - ensure all workstreams are progressing to stay on track 4) Conduit to other non-EEPS teams such as Real Estate, EIS-Security, Enterprise Integration 5) Create and Manage project repository and access 6) Provide workstream status to Engagement Managers 7) Manage overall financial plan for the integration 8) Remove impediments 9) Escalate blockers 10) Provide weekly status updates to EM 11) Run the Project/Oversee task execution 12) Request project resources 13) Initiate requests to required teams 14) Create Project plan and manage completion of tasks, including sub project plans, status calls, working sessions, etc... Drive process and end-to-end plan for each in scope workstream (Security (RBI/STP), Desktop, Email, Network Integration (ECI), Voice. File and Print) 15) Manage equipment orders 16) Resolve/escalate issues 17 Communicating with the designated project team - in Optum Tech IT and business partner IT 18) Manage date expectations |
| Must Have Skills | 0-2 years of professional IT experience, with steadily increasing responsibilities in the IT Infrastructure project management blended with Integration way of thought leadership 1-2 or more years of experience in managing IT Projects, initiatives and deliverables Health Care industry or Fortune 100 size company and complexity experience Experience with Integration processes & practices, methodologies and terminology Excellent collaboration, negotiation and influencing skills Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes Bachelors Degree in Computer Science/related field or equivalent experience Understanding of Network and Systems technologies, including Microsoft email solutions Overall 1-2 years of Project Management experience, including: o Analysis of requirements and documentation o Project Issue and Risk mitigation/resolution o Implementation/Deployment plan creation and management o Project Communication and follow-up o IT experience (Infrastructure, Networking and Datacenter Migration) Demonstrated experience managing multiple technical project deployments of varying complexity across global team Excellent verbal and written communication skills Strong ability to proactively communicate concise, written summaries of issues and resolutions Excellent organizational skills and ability to initiate and own all aspects of multiple projects Strong experience utilizing SDLC and Integration methodologies to complete project implementation/deployments Strong inter-personal skills to communicate effectively across all levels and audiences (executives, technologists, engineers, customers, vendors and other business professionals) Actively demonstrate critical thinking within daily activities and across all work deliverables Possesses strong quantitative and qualitative analytical skills with a can-do" approach to solving problems Demonstrates self-confidence and self-reliance in all aspects of this role, including escalations Demonstrates ability to define project scope, objectives, deliverables, and timelines Effectively manage and communicate implementation/deployment expectations to global team members and stakeholders in a timely manner Ability to consistently time manage effectively across multiple projects in a fast-paced and changing environment Flexibility to adjust when needed, to think in the moment and propose solutions to challenges |
| Nice To Have Skills | Solution-focused problem solving Aptitude for learning new technologies Experience facilitating conversations with executive level audiences Experience working in health care industry PMP, PSM or similar Integration Certification |
| Skills and Abilities: | Key Competencies Can multitask and manage several projects and responsibilities Excellent people, process, communication, facilitation and interpersonal skills Highly analytical individual with a keen eye for details Able to identify / assess business needs, to analyze, prioritize, and solve problems in a customer service driven organization Leadership and Influence Sets high standards with achievable goals Monitors performance to ensure standards and goals are met Builds commitment and inspires people to do the best job possible -- both internal and external parties Communicates, through own behavior, and leads by example Regularly reviews progress toward implementation/deployment objectives and goals Analytical and Decision Making Supports and achieves organizational priorities Exercises good judgment, considering all pertinent information Knows when to deter/take action from limited information Ability to take decisive action and make tough decisions in a pressured, demanding, and often ambiguous environment Consults and utilizes input of others as appropriate Maintains objectivity in face of conflicting priorities and demands Recognizes own limitations and when to ask for help or support Interpersonal Relations Works in a cooperative and supportive manner with all stakeholders/teams Supports colleague's activities, pitches in to help others Participates actively in meetings Is willing to influence and to be influenced Works toward achieving results -- both short/long-term interests Planning and Organizing / Motivation and Commitment Takes responsibility for getting the work done Follows up and sees tasks through to completion Organizes own work and the work of others effectively Accomplishes results in a timely fashion Effectively allocates resources to get the right job done as needed Adaptation and Flexibility Adapts project management and interpersonal approach and shifts roles (as required) to suit the audience and situation Can adapt to very different and wide range of social situations Able to juggle and manage competing priorities, demands and tasks Maintains poise and composure Is willing to be influenced/open to others' views Can manage criticism, pressure, conflict and stress Understands the needs of the various stakeholders of the organization and global teams |
Last updated on Sep 19, 2023
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