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S

Service Desk

svjdnwzkulao5hqo7t0ifgvj8s71sf01d7dtgdstyhdixakxt6ty85zljsdyhgz2 · 30+ days ago

Burlington, ON, CA

Negotiable

Full-time

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Provide courteous customer support to users through phone, walk in, and ticket requests.
Log all interactions, track and route issues and requests and document resolutions.
Monitor all open tickets to ensure prompt closure and resolution. Identify and escalate situations requiring urgent attention.
Escalate tier 2 and 3 issues to the appropriate team(s). Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.
Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment.
Image new systems using automated technologies (such as SCCM, etc.) and update with needed drivers and patches.
Maintain loaner devices.
Travel between sites to provide support as needed. (locally and within the US).
Provide assistance to other towers.
Assist with Executive Staff Support Assist with acquired company integration

Qualifications - External

Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+ years of experience in Help Desk or Desk Side Support positions with a high school diploma.
Experience with Cleanroom protocols and procedure (preferred)
Technical skills: Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.
Soft skills (Competencies): Listening, verbal, customer service, and problem-solving skills. Self-management skills Communication: Very good communication and customer related skills.
Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes, and practices

•

Last updated on Jan 10, 2023

About the company

S

svjdnwzkulao5hqo7t0ifgvj8s71sf01d7dtgdstyhdixakxt6ty85zljsdyhgz2

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