Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.

F

Customer Service Advisor (Arabic Speaker)

farfetch · 30+ days ago

PT Lisboa, Portugal

Negotiable

Full-time

Continue

By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

LISBON

Our Lisbon office is located in Portugal's cosmopolitan capital. Mostly the teams here are focused around Technology and Store of the Future. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!

THE ROLE

As a Service Advisor, you are the face and voice of FARFETCH strategic partners and a key team member who loves and understands customers, keeping them front of mind. Exceeds their expectations by providing exceptional service through the quality, speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partner’s amazing products selection. Reporting to the Customer Service Supervisor, you will gain excellent hands-on experience in a fast-paced fashion environment.

WHAT YOU'LL DO

Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise
Provide information and best advisory with regards to products and services and other related inquiries
Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines
Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention
Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives
Managing your own development and supporting others to maximize team potential
Actively contribute to a great work environment and the alignment with FARFETCH and strategic partners' values in the team

WHO YOU ARE

Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment;
Someone with excellent English and Arabic proficiency in written and spoken form;
Someone with good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms.
A person with excellent communication skills, with the ability and confidence to resolve complex customer issues with a positive approach
Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills
Passionate and knowledgeable of sports and sportswear is a plus
Self-driven person, but also a strong team player

REWARDS & BENEFITS

Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

•

Last updated on Oct 1, 2024

About the company

F

farfetch

More jobs at farfetch

Analyzing

Sales Associate$32k+

Woodbury, Minnesota

·

30+ days ago

Driver$55k+

New York, New York

·

30+ days ago

Sales Assistant

Paris, Île-de-France

·

30+ days ago

Assistant Store Manager // NEW OPENING

Belmont, California

·

30+ days ago

Key Holder

Costa Mesa, California

·

30+ days ago

For job seekers

Job searchSearch millions of jobs

LaunchpadNew

Resume to business

Cover Letter StudioGenerate a cover letter

Add to ChatGPTFind and discuss jobs

For employers and recruiters

Resume ScreenerOrganize and rank candidates

Talent PipelinePre-order

Source top talent

Promote a jobReach more candidates

For everyone

Referral programEarn 30% commission

Get mobile appBrowse anywhere

Jobs API

Become a partner

Developed by Blake and Linh in the US and Vietnam.

We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord

Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your resume.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.