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Customer Care Specialist - Billing

nextiva · 30+ days ago
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Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels – UCaaS and SaaS.

We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Guadalajara. 

Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes. 

  • Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
  • This person will be an employee of Nextiva, supporting Nextiva customers 
  • This position will be 100% on-site at our Nextiva Guadalajara office.  Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico 
  • Be sure to check out our rewards & benefits listed below 

Main Responsibilities:

  • Review invoices and create credit memos to customer accounts
  • Assist customers with billing questions and resolve billing issues
  • Issue credits for service/product removals and cancellation
  • Research and respond to customer credit card disputes
  • Maintain detailed logs of customer interactions
  • Answer inbound phone calls and instant messages
  • Support Nextiva’s ticketing system
  • Provide back-up customer support for other positions as needed
  • Create, review and apply incoming payments
  • Process credit applications and set customers up on invoicing
  • Work with internal customers in other departments as needed
  • Research discrepancies and help to settle disputes
  • Order service disconnection (disable) of accounts as necessary
  • Update customer account information to include change of address, payment information or contact information
  • Send customer copies of invoices upon request
  • Participate in Billing System configuration as needed
  • Perform other billing tasks as assigned

Position Requirements:

  • Advanced English (both written and oral)
  • Exceptional Excel Skills and general computer literacy
  • Basic accounting and bookkeeping background
  • Excellent multi-tasking and communication skills
  • Ability to work both independently and in a team setting with minimal supervision
  • Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed

Will be a great plus:

  • Prior experience in Billing or in a customer-facing role

 

Rewards & Benefits: 

✅ Major Health insurance for you and for your legal partner and children under 25 years
✅ Vision and Dental covered
✅ Life Insurance – 24 times your monthly salary
✅ 30-day Christmas Bonus (Aguinaldo)
✅ 50% Vacation premium
✅ 12 days for vacations on your first-year anniversary
✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA
✅ $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

#LI-AL1    #LI-Onsite

Last updated on Mar 7, 2024

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