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Student Success Coach

campusedu · 10 days ago
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Campus is on a mission to maximize access to a world-class education. 

At Campus, students come first, and we mean it. Our goal is to enable everyone to have access to a superb education without having to take on student debt. We power online two-year degree programs featuring live, online interactive classes led exclusively by faculty from top-ranking schools in the country (think Princeton, NYU, UCLA, Spelman, and more) – all at community college costs.

We’re backed by an investor team that believes deeply in our vision for the future of education -- our investors include Sam Altman (OpenAI), Jason Citron (Discord), Peter Thiel (Founders Fund), Michael Bloomberg (Bloomberg Ventures), Shaquille O’Neal and others who support our vision for the future of education in America. 

Position Overview:

We're looking for a Student Success Coach who is passionate about higher education, student engagement, and student retention.

At Campus, Student Success Coaches work directly with a cohort of students from the moment they enroll to graduation. The Coach serves as the student's primary point of contact for academic planning, one-on-one support, and resource recommendations. Coaches are also very involved in our programming events like orientation, graduation, and academic programs.

In this role, you will partner closely with Admissions and other internal teams to ensure a coordinated and student-centered experience through establishing processes, procedures, and frequent communication.

The ideal candidate will have experience in coaching or related careers in post-secondary education.

What you'll do: 

  • Act as the main point of contact for active students, meeting with students on a weekly basis
  • Maintain an active student cohort of students, from enrollment to graduation
  • Focus on student engagement and retention by closely monitoring student progress
  • Determine potential risks that may hinder individual academic or personal success, and make referrals to students perceived as at-risk
  • Support a variety of remote and in-person students across multiple time-zones in the U.S
  • Assist students on making informed choices about their educational plans
  • Participate in events promoting Campus
  • Maintain administrative documents and confidential student records
  • Focus on student engagement and retention in an in-person and remote environment
  • Perform other related duties as assigned

About you:

  • Excellent interpersonal and communication skills, written and verbal, in individual and group settings, including ability to deal tactfully with and inspire students.
  • Bachelor's degree is preferred but not required
  • One to three years experience in academic advising, mentoring, counseling or related careers in post-secondary education, or a combination of education and experience commensurate with the requirements of the position
  • Experience delivering social-emotional support and guidance to students of varying backgrounds, abilities, outlooks, ages, and nationalities including first generation college students.
  • Self-motivated and enthusiastic: takes initiative to identify gaps and propose projects and directions for work
  • A self-starter: is very curious about improving things and bringing fresh ideas
  • Nimble and adaptable: excited about collaborating with a tightly knit team to problem solve

Location: Sacramento - in office 4 days a week once training is completed.

What you’ll get: 

  • Opportunity for impact– as an early team member, you’ll be an integral player in bringing our vision to life
  • The chance to change students' lives by setting goals and achieving them
  • Medical, Dental, and Vision Insurance
  • Equity: < .005%
  • Salary: $42,000 - $52,000

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Campus celebrates and embraces diversity and is committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.

Last updated on Jun 3, 2024

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