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Franchise Onboarding Partner, Firehouse Subs, Canada

RBI Careers · 26 days ago

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Position Title: Franchisee Onboarding Partner, FHS Canada, Ontario

Function: Field Operations

Supervisor Title: Director, Franchisee Onboarding, FHS, US&C

Location: Toronto, Ontario

Job Overview:

The Franchisee Onboarding Partner is responsible for assisting all new franchisees with their New Restaurant Opening Checklist, as well as assisting with coordinating their training and the opening training of their first restaurant. The Franchisee Onboarding Partner works closely with Firehouse Subs franchise owners’ leadership teams to help guide them through the process and ensure that they are ready and prepared for their restaurant opening. The Franchisee Onboarding Partner is also responsible for ensuring that franchisees operate within Firehouse Subs standards and policies.


  • Responsible for partnering with new franchisees and their teams to assist with their onboarding and guide them through the restaurant training and opening process.
  • Responsible for coordinating and scheduling the new franchisees training through a CTR (Certified Training Restaurant)
  • Responsible for the follow-up of both the training franchisee, as well at the CRT (Certified Restaurant Trainer)
  • Must be able to travel throughout Canada to help facilitate the pre-opening “Boots on the ground” training for the team members and staff prior to the opening.

Essential Duties:

  • Consult with, advise, and provide support to franchisees by being the brand liaison, connecting them with vendors and other brand departments to ensure that they meet their deadlines.
  • Develop effective professional relationships with the franchisees, their team members, and management team, to enable a productive and efficient pre-opening training.
  • Develop effective professional relationships with FBP’s (Franchise Business Partner) to enable a great support system for the onboarding and training of the new franchisee.

Preferred Skills:

  • 5+ years of operations experience in QSR, retail, food & beverage, or similar industry
  • Strength in building and developing relationships with clients, colleagues, business partners.
  • Skilled in root-cause problem solving methodologies.
  • Ability to present operational information both orally and written (PowerPoint)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.



Last updated on May 23, 2024

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