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Director, Strategy & Operations

recharge · 30+ days ago
Negotiable
Full-time
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Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

Overview

We are looking for a highly collaborative and analytical Director of Strategy & Operations to join our rapidly growing team and play a pivotal role in driving impact across Recharge. You will spearhead the development and implementation of strategic initiatives aimed at enhancing operational efficiency, optimizing processes, and driving overall business performance. This role will report directly to our SVP, Operations and will support critical areas of the business.

What you’ll do

  • Lead the analysis of key metrics and KPIs across the company in collaboration with the SVP, Operations.
  • Analyze data and metrics to identify trends, opportunities, and potential areas for improvement.
  • Develop and implement initiatives to streamline operations, enhance productivity, and achieve business objectives.
  • Undertake high-impact, collaborative projects that require alignment across multiple functional disciplines and business units to optimize operational effectiveness,
  • Drive strategic initiatives and provide thought leadership to identify and resolve issues hindering business success.
  • Uphold and promote our company values: Accountability, Collaboration, Iteration, and Details.

What you’ll bring

  • 5+ years of proven experience in business operations or consulting, with a track record of success in driving operational excellence.
  • Ideally based in Toronto, ON and able to visit our Sales office when needed.
  • Strong analytical skills and proficiency in data analysis tools and techniques.
  • Exceptional communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Strategic thinker with the ability to translate business objectives into actionable plans and initiatives.
  • Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines.
  • Deep understanding of roadmapping and business strategy.
  • The ability to adapt to varying operational demands.

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. 

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

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Last updated on Aug 19, 2024

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