Executive Housekeeping Manager, Marriott Lakeway, Metairie LA

Housekeeping Manager

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis including laundry and supervisors
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Make use of technology to track Guest Requests and communicate with colleagues
• Ensure compliance with safety and sanitation policies in all areas
• Call in 3rd party labor in unexpected situations
• Work with Director of Operations to track Housekeeper Performance
• Ensure Inventory is tracked and measures in place to protect Hotel Assets
• Ensure Housekeeping Team is fully staffed and creatively resolving HR issues

Last updated on Jul 31, 2024