Director of Product, Cards

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,900 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. 

About the role:

As the Director of Product for our global card issuing suite, you will lead the strategy and execution for our card products across markets. Your role involves shaping product vision, driving innovation, and ensuring exceptional product performance through effective team leadership and stakeholder collaboration.

You’re an experienced Product Leader with a broad skill set—driven, analytical, commercial, and strategic. You have a passion for using technology to deliver outstanding card products, features, and experiences for our business. You are resolutely customer-focused and recognize the importance of deeply understanding what matters to customers, constantly obsessing about their needs.

As Director of Product, Cards, you will:

• Define and drive the product strategy for our card issuing business, aligning with company goals and growth targets.
• Conduct market research to identify trends, competitive threats, and customer needs, using insights to guide product decisions.
• Manage and mentor senior product managers and cross-functional teams through the product life cycle, ensuring successful delivery and collaboration.
• Create and maintain a product roadmap that balances immediate needs with long-term vision, prioritizing initiatives based on business and customer goals.
• Work closely with senior stakeholders to align product strategies with business objectives and oversee successful product launches.
• Drive product innovation and improvements by leveraging internal technologies and partnerships.
• Oversee product development to ensure a seamless customer experience and high satisfaction.
• Own key metrics and KPIs, using data to drive growth and optimize product performance.
• Partner with finance during forecasting cycles and ensure alignment with budget and revenue targets.

What we are looking for:

• 12+ years in card product management with a proven track record in global markets.
• Strong leadership and mentoring skills with experience managing senior product managers.
• Deep knowledge of card issuing, payments, and financial technology.
• A visionary with a track record of successful product innovation.
• Expertise in API-based products and understanding of global payment regulations.
• Experience in driving revenue growth and understanding card product dynamics.
• Excellent communication skills, able to articulate strategies to all stakeholder levels.
• Ability to thrive in a fast-paced environment and manage shifting priorities effectively.

What you’ll get in return:

• A competitive salary
• Share options
• Flexible working options
• 25 days holiday with the option to take 5 extra days of unpaid leave per year
• 3 days paid volunteering or L&D time off per year
• Personal L&D budget of £1,000 professional L&D budget per year 
• Group Life Insurance, Vitality Health and Dental Insurance
• Spacious brand-new office by Old Street station, in London, with an all-day snacks bar
• Enhanced family-friendly leave
• Access to a global mental wellbeing platform that provides 1:1 video therapy sessions with accredited therapists and unlimited chat therapy sessions
• Work from home budget
• Team socials - virtual and physical events
• Sabbatical leave

Tidean Ways of Working 

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-AC1 #LI-Hybrid #LI-Remote

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Last updated on Jul 31, 2024