Product Manager

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

We’re making business banking fast, human, Lula!

OUR VALUES

Collaborative - we’re a clan and work together as a team, always towards a common goal

Committed - we’re accountable and follow through no matter the challenge

Curious - we look for better ways to do things and make a positive difference

Connected - we stay close to, learn from and look to understand each other and our customers

Compassionate - we go out of our way to care about our colleagues, our customers and our community

OVERALL PURPOSE

The Product Manager at Lula plays a key role in translating the company's vision into a concrete reality. By inspiring and influencing the team, the PM leads the way in product planning and delivery. Responsibilities include defining and communicating the roadmap, ensuring the generation of long-term customer and business value. Collaboration with cross-functional teams is vital to driving strategic business outcomes, with a focus on the necessary people, process, and technology changes required for successful objective achievement.

Duties and Responsibilities will include, but not be limited to:

Defining out roadmaps and aligning our strategy to deliverables:

• Driving business impact by mapping product functionality and commitments to the strategic objectives of our channels and the business
• Defining a clear delivery schedule of highly prioritised features and initiatives that deliver against our business vision

Collaborating and building excellent relationships:

• Proactively working with stakeholders to factor their requirements into product decisions
• Influencing peers and direct reports with the goal of enabling them to successfully deliver on their product areas, to continuously grow their product craft and deliver meaningful business outcomes
• Influencing and persuading Lula’s senior managers and executives to help achieve goals, remove blockers and deliver meaningful business outcomes

Gaining a deep understanding of our customer’s needs and what progress for them looks like:

• Analysing data to generate actionable insights and turn these into measurable and impactful business outcomes
• Using customer feedback to understand how users engage with our products to drive meaningful outcomes for the business
• Defining a vision for UX and UI designers to build end-to-end journeys that ensure we’re generating value for our customers

Managing the delivery of Lula’s roadmap:

• Managing the creation of clear and actionable product goals and feature specifications in line with Lula’s product requirements definition standards.
• Collaborating with Lula’s Senior Tech teams to iteratively and quickly deliver product functionality that accomplishes our goals
• Ensuring the reliability and quality of product releases meet our standards and our customer expectations.

MINDSET & SKILLS

• Strategic planning and communication skills
• People management and mentoring skills
• Strong analytical and problem-solving skills
• User-centric and customer focused approach
• Knowledge of customer desires and behaviours
• Excellent communication and collaboration skills
• Confident decision-maker
• Excellent attention to detail
• Strong collaboration skills and a passion for working with people
• Good prioritisation and time management skills
• Deadline driven - you know what success looks like and how to measure it
• Positive, high energy and committed to live, demonstrate and get excited about the Lula values

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor degree in a relevant field or equivalent
• 5+ years of working experience as a Product Owner
• Product owner certification an added bonus
• Experience with prototyping, testing, and validating product hypotheses
• Experience defining, prioritising and communicating a product roadmap across the organisation
• Experience building products iteratively by applying lean principles and focusing on MVPs
• Hands-on experience working with Engineering teams in an Agile environment with an understanding of agile development process
• Excellent communication and collaboration skills with a proven ability to work with cross-functional teams
• Technical acumen and genuine passion for technology
• Understanding of core concepts related to UI/UX design
• Experience with product management tools such as JIRA, Confluence, Trello is a plus

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks

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Last updated on May 27, 2024