Client Advisor, High Jewellery

THE ROLE

As an Ambassador of Sotheby’s, you will be entrusted with the mission of achieving sales targets defined by the management and proactively developing a portfolio of both local and international clients. Your dedication will translate into delivering a flawless and exclusive luxury experience to every client: this will be accomplished through the art of storytelling, deep product knowledge, and state-of-the art retail hospitality. Additionally, you will be a proactive contributor to the daily operations of the boutique and will play a crucial role in assisting the Boutique Manager in upholding our company's policies and procedures.

RESPONSIBILITIES

• Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
• Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services
• Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives
• Consistently and accurately capture client data for retention purposes and long-lasting relationship building
• Partner with the Boutique Manager and the local marketing team to develop a plan to support, and participate to, in-store and offsite events
• Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
• Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
• Be aware of the surrounding luxury competitive environment, its dynamics and market trends

IDEAL EXPERIENCE & COMPETENCIES

• Minimum 5 years of sales experience in a similar role within the Luxury Retail world
• Extensive knowledge of the high jewellery business, supported by education and credentials from institutions such as GIA, Gem-A, HRD, or equivalent.
• High standards of client services and luxury hospitality
• At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
• Customer oriented, strong collaborative spirit, and excellent communication skills
• Able to work retail hours including weekends
• MS office and Computer literacy
• Fluent in German and English, any other language skills a plus

Last updated on Jun 20, 2024