Senior Product Designer - Rewards & Engagement

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.    

About the team

Tide is seeking an experienced Product Designer to join our Member Engagement Team primarily focusing on Rewards. You’ll work on building an in-app experience to encourage customer loyalty and engagement utilising cashback offers, discounts and benefits. The team focuses on creating functionality to support offers across all Tide markets with a focus on retention, spend and engagement. 

About the role

• You'll be embedded in a cross-functional squad, partnering with your team throughout the product lifecycle from discovery through to launch and future iterations.
• Using your full range of Product Design skills to discover, design and deliver engaging, well crafted experiences across mobile and web.
• Evolving design concepts from early-stage prototypes to high-fidelity mock-ups.
• You'll deeply understand the members you're designing for. Whether it's joining user research sessions, gleaning previous insights, digging into usage analytics, or running your own research and analysis.
• You’ll play a supporting role in the evolving design process at Tide; helping estimate design effort required, tracking to OKRs, and measuring how experience impacts our members
• You’ll work alongside colleagues within the Design practice: UX Research and UX Writing, to understand the core needs of our members’, and find innovative and well-thought ways to meet these needs
• You’ll use the Tide Design System to create experiences that keep the experience for our members consistent and world-class

What we are looking for

• At least 5+ years of experience designing digital products for web and mobile platforms in a product design or UX role
• A portfolio or case study that demonstrates great product thinking, user experience, interaction, and visual design skills, a clear process and impact (results)
• Experience designing complex products and ability to collaborate effectively with cross-functional peers in product and engineering
• You are a great storyteller who can clearly paint a compelling picture of the ‘why’ that underpins your work
• You’re impact-driven and are able to be pragmatic about trade offs, striking the balance between going fast and going slow
• Understanding of end-to-end design process from ideation to launch and ability to collaborate with engineers to troubleshoot any technical issues that arise, ensuring that the product meets performance and quality standards
• Ability to collaborate with UX Researchers in usability testing and highlight research needs upfront
• Demonstrable proficiency in Figma
• Good understanding of Design Systems and A11Y, to ensure consistency, scalability, and inclusivity

What you’ll get in return

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-EP1 #LI-Hybrid #LI-Remote 

 

 

 

 

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Last updated on Aug 8, 2024