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Shopify Customer Service Representative

shepherdcareers · 30+ days ago
Negotiable
Full-time
Remote
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Position:  SaaS Customer Service Representative

Working Hours:  M-F 8am-5pm EST

Salary:  1000USD to 1500USD

Type of contract: Independent Contractor / Independent Professional

About the company: 

We are your go-to destination for top-notch software products designed to supercharge Shopify stores and elevate online sales. Trusted by retailers of all sizes, we take pride in crafting solutions that ensure robust performance. Whether you're a startup or an established brand, our commitment to excellence means you can sleep well at night, knowing your online success is in capable hands. Join our family and experience the difference, boost your sales with us – where innovation meets reliability, propelling your Shopify store to new heights.

Summary of Position:

Join our team as a Customer Support/Service/Success Representative, where you will play a pivotal role in delivering outstanding customer service within the dynamic e-commerce landscape, particularly on the Shopify platform. As a key communicator, you'll engage with customers through various channels, demonstrating excellent interpersonal skills and problem-solving abilities.

Responsibilities

  • Portray a positive company image through professional and friendly communication via calls, emails, and chats.
  • Engage actively in conversations, demonstrating outstanding customer service and interpersonal skills.
  • Actively listen to customer needs and inquiries to determine appropriate service actions.
  • Resolve complaints and issues effectively, showcasing excellent analytical and problem-solving skills.
  • Provide 5-star service to clients, consistently achieving customer satisfaction goals.
  • Demonstrate patience and professionalism while offering customer support.
  • Utilize technology proficiently, with experience in the Shopify platform and eCommerce in general.
  • Excel in a fast-paced, high-volume environment, showcasing resourcefulness and the ability to find solutions.
  • Communicate effectively with customers, resolving complaints and issues.
  • Possess strong reading, writing, and communication skills.
  • Commit to continuous growth and learning, viewing challenges as opportunities.
  • Be willing to learn about entrepreneurship, supporting people, and engaging in genuine human conversations.
  • Demonstrate a high level of understanding, patience, and empathy in challenging conversations.
  • Navigate difficult interactions with professionalism.
  • Use various software applications such as spreadsheets, CRM, and scheduling software for data entry, editing, and formatting.

Requirements

  • MA minimum of 2-3 years of customer service experience,
  • Experience working with Shopify is a Must-Have
  • Excellent oral and written communication skills in the English language.
  • Strong customer relationship skills.
  • Excellent organizational skills, with the ability to multitask.
  • Ability to work collaboratively in a team environment, taking direction from management and supervisors.
  • Proficient in Microsoft Tools and Google Suite.
  • Attention to detail and ability to meet deadlines.
  • Ability to work with minimal supervision.

If you are passionate about delivering exceptional customer service, thrive in a dynamic eCommerce environment, and are ready to contribute to a positive and growth-oriented team, we invite you to apply today!

Last updated on Feb 3, 2024

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