Box Office Manager - Blue Man Group Orlando
Show Support Services
Full-Time Position
The Box Office Manager oversees all operations for the Box Office Department. This includes managing all ticketing activities, supervision of the Box Office staff, managing customer and vendor relationships directly related to the Box Office and managing all Box Office accounting and payments. This position works closely with Group Sales, Marketing and our corporate headquarters as well as external partners on sales initiatives, analysis, reporting and accounting.
Key elements of the position include but are not limited to: monitor, interpret and report sales trends; oversee all ticket processing & accounting activities including window sales, phone orders, gift certificates, broker and other third party sales; petty cash, internal billing and special promotions; manage all aspects of ticketing and event management; support group sales; manage aspects of dynamic pricing and inventory management protocol in collaboration with Marketing & Sales Team; prepare and distribute consistent and accurate box office reports (daily, weekly, quarterly, and yearly ticket wraps, qualifier reports, weekly sales channels, performance statements, advance sales, etc.); assist in maintaining box office bank accounts, including daily deposit preparation, reconciling monthly bank statements, year-end accounting; adhere to accepted accounting procedures in order to maintain the financial integrity of the Box Office operations; manage and ensure good customer service relations for the department; supervise the overall work environment of the department.
Candidates should possess strong managerial skills and have several years of Box Office experience. Must be outgoing, motivated self-starters who are able to multi-task within a busy work environment. Sense of humor, great customer service skills and patience are a must.
Qualifications:
- Minimum 3 years in the ticketing, arts and/or entertainment industries;
- Bachelor’s Degree or equivalent work experience required;
- Superior knowledge of Ticketmaster Host ticketing & reporting systems is required;
- Demonstrated excellence in customer service;
- Must be detail-oriented and capable of following approved auditing requirements;
- Exceptional management, supervisory and organizational skills with acute attention to detail;
- Excellent written, verbal communication and inter-personal skills;
- Advanced knowledge of Microsoft Office (Word, Excel, and Outlook) required;
- Ability to multi-task and function at a high level in a fast-paced environment;
- Possess a willingness to embrace the mission, values and culture of Blue Man Group and its performances in order to thoroughly assist customers with their purchases.
Position has a regular schedule however some flexibility is necessary, as nights, weekends and holidays will be required.
This is a permanent, full-time, salaried position with competitive benefits package including medical, dental, vision and life insurance plans, paid vacation time, and 401(k) retirement plan. The starting salary for this position is $60,000 a year.
We are seeking to hire this position immediately; interested applicants should please apply with a resume and cover letter.
Blue Man Group is a global entertainment phenomenon, known for its award-winning theatrical productions, iconic characters, and multiple creative explorations. Blue Man Group is owned and operated by Cirque du Soleil Entertainment Group.
Blue Man Group performances are euphoric celebrations of human connection through art, music, comedy and non-verbal communication. Since debuting at New York’s Astor Place Theatre in 1991, the live show as expanded to additional domestic residencies in Boston, Chicago and Las Vegas, an international residency in Berlin, and multiple North American and World tours, reaching more than 35 million people worldwide. Blue Man Group is universally appealing to a broad range of age groups and cultural backgrounds, and continually injected with new music, fresh stories, custom instruments and sensory stimulating graphics.
Blue Man Group is committed to building a creative and dynamic workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations.