48forty Solutions is the largest pallet management services company in North America. We provide end-to-end pallet solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. 48forty Solutions is truly Pallet Management Made Simple. Our workforce is the heart and soul of our business.
Summary
The role oversees Accounts Receivable, Cash Application, Customer Account Reconciliation, Dispute management and Collections functions and collaborates closely with Customer Operations, Contracts & Billing and Revenue.
The Manager is responsible for leading the transformation of the Collections department into a client success focused organization utilizing modern techniques and solutions. The manager oversees accounts receivable both billed and unbilled, cash application, client dispute reconciliation and collection processes. In addition, the manager will work closely with local & national sales teams to identify and resolve client disputes timely. Collaborates with client billing to support complex billing and Revenue Accounting to ensure end to end management of the order to cash cycle including revenue accounting.
The role coordinates with appropriate teams to provide multiple client payment options, verification of credit, special billing programs, and the operations and budgetary processes for the department. Additionally, the position will be responsible for management of near-shore collections and cash application activities. The manager will support the hiring and development of the team and focus of enhancing processes and systems to support business objectives.
This transformation initiative requires a forward-thinking collaborative manager to lead the organization.
Essential Duties and Responsibilities
- Develops, implements, and evaluates process and procedures for cash receipt and application, customer reconciliation, dispute and collections issues in collaboration with staff and applicable business units.
- Develop the provision for doubtful accounts and document the quarterly application thereof.
- Identifies, monitors, and evaluates indicators that reflect the most effective means of managing AR Aging, DSO, Client Success and maximizing cash flow.
- Identifies problematic customer issues timely and coordinates with Customer Success to remediate issues timely. This will include early client contact, reconciliation of billing disputes, and escalation of disputes to bring issues to closure.
- Recommends and implements operational changes to improve service, productivity, timeliness, quality and/or financial performance.
- Provide and coordinate training and development of the team.
- Develops and implements departmental operation and strategic plans. Manages department budget within financial parameters. Coordinates operations to comply with all regulatory requirements.
- Collaborates with IT to integrate processes resulting in the improvement and optimization of the effectiveness and efficiency related to the customer account process and the billing system.
- Evaluates the existing collections and cash application solutions and collaborates on evaluating and implementing other 3rd party solutions that relate to the management cash collections, cash application and accounts receivable.
- Support the implementation of new systems for credit, collections, cash application and financial ERP.
- Represents department on multi-department teams to identify and implement process improvements or implement regulatory changes.
- Accurately project cash collections in support of the Cash Flow forecasting process.
- Timely identification of customer disputes for coordinate timely hand-off to Customer Success for resolution.
- Investigate, root cause and resolve process challenges.
- Develop process to identify habitual delinquent payers and escalation path to address.
- Improve process to improve customer contact information in our master data
- Significantly reducing manual work efforts and transforming the team’s daily responsibilities to their highest and best use.
- Improve responsiveness to both our internal and external customers, leading to improved customer satisfaction and retention.
- Recruit, hire, and coach a team of highly motivated problem solvers, who take joy in satisfying our customers and build a culture of continuously improving our processes.
- Team Development including training, motivation and development of the individuals, including performance management and appraisal process.
- Deliver SLA’s and complete weekly allocation &distribution of workload.
- Facilitate conversations with the individuals and the team to discuss performance, team goals, areas of potential risk, and to provide timely direct feedback.
Experience and Qualifications
- Bachelor's Degree in Business Administration
- 7+ years of experience in collections and accounts receivable
- Has supervisory responsibilities on special projects concerning Collections
- Hands-on financial professional possessing outstanding technical and analytical skills; internal control experience essential
- Exhibits professional presence in interactions with executive management and possesses presentation and communication skills; must be able to deal with ambiguity but relay information clearly and concisely
- Mastery of Excel experience necessary
- EDI and Customer Portal experience (i.e. Arriba, Coupa, Tungsten, etc.)
Benefits
- Competitive Pay
- Holiday Pay
- Referral Bonuses
- Long-Term Career Advancement
- Great Team Environment
- Paid Time Off
- Full-time employees eligible for Medical, Dental, Vision, Basic Life, AD&D and Short-Term & Long-Term Disability insurance on the 1st of the month following 60 days of employment
- 401(k) Retirement Plan after 90 days
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolong periods sitting at a desk and working on a computer
- Must be able to lift, up to 15pounds as needed
- The noise level in the work environment is usually moderate
- This is possibly a hybrid position, working 3 days in the office and 2 days from home
48forty Solutions is an equal opportunity employer.
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Last updated on Jun 5, 2024