Employers / Recruiters

Senior Product Operations Manager II, Planning & Analysis

cruise · 22 days ago
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We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

About the Role:

The Technical Product Operations team at Cruise applies human intelligence to some of the toughest problems at Cruise. 

We provide AI/ML Data Products & Services critical for: 

  • ML model development, training & testing

  • AV performance testing, monitoring & diagnosis, and 

  • HD map creation, maintenance & routability.  

We have a large, globally distributed workforce and are integral to Cruise’s technology development.  

In this role you’ll be supporting the team at-large (across all Data Product verticals), primarily focused on Operations Analysis & Operations Enablement. 

What you’ll be doing:

Performance analysis & performance management - driving continuous improvement. 

  • Working with product category and production leads to define KPIs and metrics to measure product performance, cost, quality, and efficiency

  • Working with support teams to drive metrication via tooling feature enhancements and data pipeline creation/maintenance

  • Building dashboards to provide continuous performance monitoring & reporting

  • Digging into key issues with in-depth analysis to prioritize improvement projects across the teams

  • Supporting budget planning & execution (Annual Budget Plan, Monthly LE, Special Project Business Cases, etc.)

Managing and enabling vendor/partner performance.

  • Conducting Market analysis to continually optimize our vendor mix for price, performance, and scalability - including benchmarking, RFI/RFP management, etc.

  • Managing user/group role definitions, access maps, and issue resolution to maintain user access rights and high levels of uptime across a broad user network

  • Supporting Contracting and Budget Execution (MSA, SOW, Purchase Orders, Invoice Reconciliation, etc.)

  • Leading special projects (e.g., new partner on-boarding, transitions, etc.)

  • Driving monthly and quarterly governance mechanisms (QBRs, MBRs) with all partners to drive performance and continuous improvement

  • Defining process & tooling requirements for end-to-end production management and product fulfillment; interfacing with engineering teams to drive roadmap priorities and new feature deployments

What you must have:

  • Bachelor’s degree in business, operations, data analytics, or a related field

  • 3+ years of experience in operations analysis, management consulting, supply chain management, or related field

  • Very strong communication and collaboration skills

  • Advanced SQL knowledge and experience with relational databases

  • Experience building data pipelines and delivering robust data analysis

  • Experience with process re/design for efficiency and quality improvement

  • Experience working with Partners/Vendors in an integrated production or services context

  • Program/project management proficiency

  • High-level of proficiency in Excel/Google Sheets

  • Flexibility, and a willingness to handle ambiguity

Bonus Points:

  • Basic Python capabilities

  • Prior experience in Autonomous Vehicles, ML Operations, or similar

  • Prior experience working with HITL workflows for data enrichment

The salary range for this position is $126,000 - $185,300. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

Why Cruise?

Our benefits are here to support the whole you:

  • Competitive salary and benefits 
  • Medical / dental / vision, Life and AD&D
  • Subsidized mental health benefits
  • Paid time off and holidays
  • Paid parental, medical, family care, and military leave of absence
  • 401(k) Cruise matching program 
  • Fertility benefits
  • Dependent Care Flexible Spending Account
  • Flexible Spending Account & Health Saving Account
  • Perks Wallet program for benefits/perks
  • Pre-tax Commuter benefit plan for local employees
  • CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).

We’re Integrated

  • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

We’re Funded

  • GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners. 

Last updated on Jul 2, 2024

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