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Driver Operations Manager

lalamove · 30+ days ago

Mexico City

Negotiable

Full-time

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About the company

Founded in Hong Kong in 2013, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving orders every day. We are revolutionizing the logistics industry by directly connecting customers and drivers through our technology. With 1600+ employees spread across SEA and LATAM, our company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. At Lalamove we are characterized by living our values: passion, humility, grit and execution. So If you are an experienced, self-motivated, and innovative operations lover we are waiting for you.

About the role:

This position combines a dynamic blend of strategic planning, business growth, operational oversight and leadership. We seek a top-performing individual to spearhead the driver growth and retention initiatives offering significant interaction with senior executives in Hong Kong.

What you will do:

Owner of the driver strategy and execution, you will be responsible for growing and retaining the driver base in Mexico.
Manage and guide the driver team in the tracking of metrics and execution of projects aimed to meet driver operations objectives.
Work closely with HK team in defining the long-term strategy and implementation of innovation tools in Mexico
Driver acquisition: Support the driver onboarding lead in the implementation of projects aimed to acquire drivers and ensure an effective Onboarding process.
Lead the driver brand awareness projects through the implementation of branded vehicles.
Driver management: Support the driver management lead in monitoring service and quality metrics, maintaining a healthy marketplace through the implementation of incentives, communications and projects aimed to retain drivers. Responsible for the driver experience.
Corporate operations: Manage off platform special operations for large corporate clients, working closely with our Sales team to identify the corporate specific needs and create efficient and tailored operation models.

We are looking for someone who:

Has strong leadership skills to guide and coach our Driver Operations team to achieve our goals.
Is results oriented and proactive, always thinking outside the box and how to improve the process.
Has analytic and critical thinking skillsHas strong ability to build and maintain relationships with partners, stakeholders, and internal teams.
Has the ability to thrive in a fast-paced and dynamic environment.

To be part of our team, you’ll need:

Bachelor’s degree in Business, Operations Management, or a related field.
Seniority of 4+ years with proven experience in operations or growth roles in tech, preferably in last mile, start ups, /e-commerce fulfillment environment.
Proven Leadership experience
Strong analytical and problem-solving skills, with experience in converting data into actionable insights that drive business success.
Proficiency in Excel is a must. Excellent verbal and written communication skills in Spanish and English.

If you are interested in our job opportunity, apply here or send us your CV in English to: claudia.sanchez@lalamove.com or send WA to 55 6702 4569.

•

Last updated on Jan 28, 2025

About the company

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lalamove

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