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Products Development Sr. Officer/Supervisor

umniah · 30+ days ago
Negotiable
Full-time
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Job Brief

Support commercial to development and launch of innovative fiber, GSM (postpaid, prepaid, hybrid), 5G, 4G (TDD and FDD), digital, and mobile app products. This role capable professional with a strong understanding of the telecommunications market and digital landscape to drive product success and deliver exceptional customer experiences

Key Responsibilities

  • Translate commercial requirements into detailed technical specifications, identifying necessary business rules to optimize the customer journey for new products/services.
  • Design and execute User Acceptance Testing (UAT) scenarios to verify successful implementation of business requirements according to product development standards.
  • Develop and execute product roadmaps for fiber, GSM, 5G, 4G, digital, and mobile app products.
  • Define product requirements and specifications, ensuring alignment with business objectives and customer journey.
  • Lead product development initiatives through the Scrum framework, including new product development, feature enhancements, and commercial campaigns.
  • Collaborate with cross-functional teams (engineering, IT, marketing, sales) to ensure successful product launch and lifecycle management.
  • Drive product innovation, digital transformation, and process improvement initiatives.
  • Monitor product performance and customer feedback to identify areas for enhancement.
  • Foster a culture of innovation, customer-centricity, and teamwork.
  • Manage relationships with CBS and external partners to drive new product development and integrations.
  • Provide leadership and support for project teams, including problem-solving and issue resolution.
  • Analyze current end-to-end  customer journey through different lifecycle stages to define the gaps and the actions required to enhance the whole customer experience
  • Provide workarounds for any problems that arise during the planning/ implementation of any project
  • Lead integration between Umniah and other external entities for commercial purposes in coordination with internal stakeholders using scrum framework

Requirements

Education : Bachelor Degree in Business Administration, Engineering, or a related field.

Level of Experience:More than 4 years of experience in product development or management in the telecommunications industry.

Certifications & Licensure

Essential:

·       Agile certifications (e.g., Scrum Master, Product Owner).

Desirable:

·       PMP certification or equivalent.

Tools & Systems

Essential:

·       Billing system CBS

·       CRM

·       POS

·       DevOps

·       Microsoft Office

·       E-shop

Desirable:

·       Jira

 

 

Last updated on Aug 14, 2024

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