We are looking for an experienced CDD Training Officer who will join our team in Athens. The successful candidate will be responsible for providing the required trainings to KYC Analysts and EDD Officers in order to excel in their roles when onboarding new clients and ensuring that ongoing KYC reviews are performed.
Why viva.com
Viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com | Terminal app and Smart Checkout payment gateway
Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.
Learn more at viva.com
What you will do
- Create training materials for the KYC Operations teams as well as Customer Service, on KYC related matters, and elaborate development programs based on operational needs
- Provide classroom trainings to the newly onboarded & existing KYC analysts
- Following classroom trainings, perform the on-the-job training of the Analysts, to ensure the adoption of the guidelines
- Organize and set the objectives of the additional on-the-job training that will be performed by the KYC Ops supervisors or other senior KYC Ops team members
- Perform quality checks during the initial onboarding period of the trainee (~3 months) to cover any retraining needs that will occur from the results
- Keep record of all training sessions and performs periodic assessment of employees’ skills, in cooperation with the Quality Control Officers
- Formulate teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, and workshops
- Design and implement appropriate e-learning lessons to support training activities
- Be the subject matter expert on KYC/CDD documentation matrix
- Stay up to date with the latest changes in KYC policies and ensures implementation of knowledge
- Provide feedback to supervisors & Managers, after the completion of each training program
- Cooperates closely with the local MLRO’s, to ensure that the local KYC regulations are embodied in the training programs
Requirements
- Bachelor’s Degree in Business Administration or any other related field
- Proven experience (minimum 2 years) in a similar position
- Highly proficient in spoken and written English and any other language would be a plus.
- Strong multi-tasking and pivoting abilities
- Excellent organizational, analytical, written and oral presentation skills
- Excellent communicational skills
- Time management and multi-tasking skills with a drive for efficiency, accuracy
- Strong motivation, hands-on attitude and able to independently handle task
What we offer
- Competitive salary package and bonus
- Career & competencies' development
- Modern workspace environment
- Private medical & life insurance
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Last updated on Jul 12, 2023